Dell Encryption Enterprise Shield Error Parsing Key Data
Summary: Getting error when attempting to download the key bundle with Offline Admin Tools in forensic mode (CMGAu -f, CMGAd -f, or CMGAlu –f) in Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition). ...
Symptoms
Affected Products:
- Dell Encryption Enterprise Shield
- Dell Data Protection | Enterprise Edition Shield
- Credant Mobile Guardian Shield
Cause
Not Applicable
Resolution
Pre 7.x Uses Device Server:
To resolve this issue, enter the full URL of the Device Server all the way to the xapi, including the port. The default port is 8081, but some environments change this, for example:
https://CMGServer.domain.local:8081/xapi
If you are not sure of the Device Server URL, you can obtain this from the registry of a shielded Windows machine:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet
Post 7.x Uses Security Server:
To resolve this issue, enter the full URL of the Security Server all the way to the xapi, including the port. The default port is 8443, but some environments change this, for example:
https://CMGServer.domain.local:8443/xapi/
If you are not sure of the Security Server URL, you can obtain this from the registry of a shielded Windows machine:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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