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Article Number: 000179426

How to Troubleshoot and Resolve any Wired NIC issues with a Desktop Computer

Summary: This article provides information about how to identify and resolve issues with the integrated Network Interface Controller (NIC) on a Dell Desktop computer.

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Article Content

Symptoms

Table of Contents:

  1. Resolving an issue with the integrated NIC
  2. Hardware Troubleshooting
  3. Software Troubleshooting

Cause

Resolving an issue with the integrated NIC

 

This guide takes you through some general troubleshooting steps to identify and resolve any wired networking issues with your Desktop computer.

Common wired network faults break down into three different categories:

  • No connection
  • Intermittent connection
  • Slow connection

However, some troubleshooting steps are common to every fault.

Resolution

Hardware Troubleshooting

 

  1. Confirm that there is no damage to the Network Internet Controller (NIC) port or to the cable:

    • If there is damage, then you must check your warranty status. If it does not include accidental care, then any repair is chargeable.

    • If there is no damage, then you should carry on with the guide.

  2. Ensure that the Network cable is firmly connected at both the back of the computer and the Router or network connection point. Does this resolve your problem?

    • Yes, then your issue is resolved and it was a physical connection issue.

    • No, then carry on with the guide.

  3. Boot the computer into the BIOS and look at the NIC port on your computer, are the Ethernet link LEDs on, off or flashing? You can boot to the BIOS by tapping rapidly on the F2 key as the computer starts up:

    • If the LEDs are on, then your computer is picking up your network and a connection is in place. Go to step 4.

    • If the LEDs are off, then it does not detect the network and no connection is set:

      1. Confirm that the NIC is enabled in the BIOS and if it is go to step 4.

      2. Confirm that the NIC is enabled in the BIOS and if it is not - try enabling it. This either resolves your issue, or you must contact your technical support to take this further.

    • If the LEDs are flashing, then the NIC is communicating on the network. Carry on to step 4.

ethernet port

  1. Rule out a loose NIC port by shaking the NIC cable while it is still plugged at both ends. Does the NIC LEDs status change when moving the cable?

    • If they do and the cable has been ruled out, then you must contact your support to report a hardware issue.

    • If it does not, then go to the next section.

 

Software Troubleshooting

 

  1. The next step is to rule the Operating System out of the issue. You can do this by two way swapping the Hard Drive in the same way we did the cable earlier and seeing if the fault follows the drive or stays with the unit? Alternatively, you can boot from an Ubuntu Live CD and see if the same issue is seen?

    • Ubuntu Download Link This hyperlink is taking you to a website outside of Dell Technologies.

    • If the fault is seen when booting from the live CD or from a known good working Hard Drive, then contact your support to take this further.

    • The fault is not seen on the live CD or works fine with a known good working Hard Drive installed. Carry on with the guide.

Note: I would advise checking the user manual for your computer model, it gives instructions on removing and fitting parts. If you do not have an Ubuntu Live CD, you can download an ISO from the link below. To boot from a CD, tap rapidly on the F12 key as it starts up and select the correct option from the Boot once menu.

dell boot once menu

  1. If the fault has been narrowed down to a software configuration issue, then the first question to ask is whether it would be quicker to reinstall or reimage the computer than troubleshoot further. You know from the previous troubleshooting that a reinstall definitely resolved the problem, but can be a lot of work depending on what software and data are on the computer and how you have gone about backups:

    • If it is quicker for you, then reinstall or reimage the computer to resolve your issue.

    • If not, then carry on with the guide.

  2. The easiest first troubleshooting step on a computer running Windows is to run the Network Troubleshooter from the Settings. The troubleshooter either resolves your issue or must carry on to the next step.

  3. Uninstall the NIC driver from Device Manager and install the latest driver from the support site for your computer model. This either resolves the issue, or you must carry on to the next step. Go to the run box and type mmc devmgmt.msc. Open up the network Controllers on the box that appears and right click on the integrated NIC and select uninstall.

  4. Compare your Configuration to a working computer and see if there are any differences? If so, change the settings to reflect those on the working computer. You can bring up a command prompt and there are several commands you can check. Go to the Run box and type cmd. A black window opens with a command prompt:

    Ipconfig /all

    This command lists all the connections on your computer.

    Ipconfig /release

    This command drops your IP address with your Internet Service Provider (ISP).

    Ipconfig /renew

    This command picks up a new IP address.

    Tracert *ip or web URL*

    This command shows you how many jumps and how long it takes for the DNS to resolve an address and get you to a particular page or site. The more jumps and the longer it takes, the more likely there is a DNS issue. Reset your DNS to resolve.

    Ping *ip or web URL*

    This checks your connection to a site without bringing the site up or using anything that might be corrupted or disabled in your operating system. It is a basic check.

  5. If that did not work, you can reset the TCP/IP Stack. If this does not resolve the issue, carry on to the next step.

  6. You may have been infected with Malware that is stopping your NIC from connecting. This is to prevent you from diagnosing and downloading removal software. I would advise running a scan with a third party application if possible. There are various freeware programs such as Malwarebytes available. If this type of program does not pick up any issues, it leaves reinstalling the image or operating system to resolve this.

To log a call or go through further troubleshooting. Contact us Online through Chat, Twitter, and Email or you can call in to your local support line. If you go to the support site, and ensure it is set to your country or region. Click on the contact us link to see the latest information about how to get in touch.

Additional Information

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Article Properties

Affected Product

Desktops & All-in-Ones, Fixed Workstations

Last Published Date

22 Dec 2023

Version

9

Article Type

Solution

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