PowerScale: Creating a CloudPools account using WebUi fails

Summary: Creating a CloudPools account using WebUi fails with error: Could not create CloudPools account : Only RAN accounts are allowed unless usage reporting EULA is accepted.

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Symptoms

Looking at the papi logs, the EULA reports are not being called when creating the account using user interface: 
2023-05-16T11:20:24.413008+00:00 <3.6> isilon-1(id1) isi_papi_d[8166]: base: https://10.242.114.132:8080/platform; uri: /12/cloud/accounts; method: POST; args: {"_cb":"1684236025013"} ; len: 290; remote_addr: 10.77.247.254; user: "token": {"UID":0, "GID":0, "SID": "SID:S-1-22-1-0", "GSID": "SID:S-1-22-2-0", "GROUPS": ["SID:S-1-5-11", "GID:5", "GID:10", "GID:20", "GID:70"], "protocol": 10, "zone id": 1, "client": "10.77.247.254", "local": "10.242.114.132" }
2023-05-16T11:20:30.588868+00:00 <3.6> isilon-1(id1) isi_papi_d[8166]: STACK Only RAN accounts are allowed unless usage reporting EULA is accepted     from cpool_account_is_valid (/b/mnt/src/isilon/lib/isi_cpool_config/account.c:635)     from cpool_account_append (/b/mnt/src/isilon/lib/isi_cpool_config/account.c:370)          isi_exception::fetch_backtrace(void**&, int&) (OFFSET:49)     api_exception::api_exception(isi_error*, api_error_code, char const*, ...) (OFFSET:120)     cloudpool_accounts_handler_impl::process_http_post(request const&, response&) (OFFSET:1832)     cloudpool_accounts_handler_impl_v7::process_http_post(request const&, response&) (OFFSET:1054)     cloudpool_accounts_handler::http_post(request const&, response&) (OFFSET:65)     uri_handler::execute_http_method(request&, response&, bool, bool) (OFFSET:1886)     uri_manager::execute_request(request&, response&, bool, bool, bool, bool, bool) (OFFSET:1521)     std::__1::basic_filebuf<char, std::__1::char_traits<char> >::basic_filebuf(void) (OFFSET:7914)     std::__1::basic_filebuf<char, std::__1::char_traits<char> >::basic_filebuf(void) (OFFSET:10308)     typeinfo name for std::__1::basic_filebuf<char, std::__1::char_traits<char> > (OFFSET:40573)     typeinfo name for std::__1::basic_filebuf<char, std::__1::char_traits<char> > (OFFSET:37451)     ADDRESS (UNKNOWN:2367488)
2023-05-16T11:20:30.655432+00:00 <3.6> isilon-1(id1) isi_papi_d[8166]: session pool destroy initiated, bt: _ZN9isi_cloud17curl_session_poolD2Ev _ZN9isi_cloud18cl_register_io_cbsEPFvPKcS1_mES3_ LwRtlDestruct_ atexit atexit __cxa_finalize
2023-05-16T11:20:30.656012+00:00 <3.6> isilon-1(id1) isi_papi_d[8166]: waiting for 0 in-flight sessions to be released before destroying session pool

 

Cause

It is a known issue with OneFS Versions 9.4.0.0, 9.4.0.16, and 9.5.0.6 when creating a Cloudpool account using WebUI. WebUI is not accepting EULA agreements during Cloudpools Account creation, and the Cloudpool account can only be created using CLI. The issue is resolved in version 9.5.0.7.

Resolution

A cloudpool account must be created using CLI to resolve the issue: 
isi cloud accounts create --name=<> --type=azure --uri=<> --account-username=<> --key=<>

Affected Products

PowerScale
Article Properties
Article Number: 000222870
Article Type: Solution
Last Modified: 08 Mar 2024
Version:  1
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