Installing the Dell Security Management Server using an account without SQL permissions causes the Core Server service to not be installed

Summary: Dell Enterprise Server installation fails if a SQL account without the required permissions is used for database install-time credentials and the username and password matches those of an account with the required permissions. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Affected Products:

  • Dell Security Management Server
  • Dell Data Protection | Enterprise Edition

Affected Versions:

  • v9.4 and later

The SQL account that has permissions to create a database, add users, and assign permissions are assumed in the dialog that prompts for install-time credentials. However, installation fails after the user has entered all the required values and is prompted to begin the installation.

Microsoft NTLM authentication allows impersonation to occur when separate accounts have the same username and password. For more information about NTLM authentication, see https://technet.microsoft.com/en-us/library/jj865677(v=ws.10).aspx This hyperlink is taking you to a website outside of Dell Technologies..

Cause

Not Applicable

Resolution

Ensure that the usernames and passwords of administrator accounts do not match.


To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000129798
Article Type: Solution
Last Modified: 14 Nov 2023
Version:  9
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