Dell Data Protection Virtual Edition Server Create Certificate Request exits to the Shell

Summary: This article provides a workaround when Dell Data Protection | Virtual Edition Server Create Certificate Request exits to the Shell.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Affected Products:

  • Dell Data Protection | Virtual Edition

Cause

Not Applicable

Resolution

Dell Data Protection | Virtual Edition Server Administration Console may exit to a Shell screen, when selecting the Create Certificate Request.

You can exit this screen by entering the username: ddpuser and password

To work around this issue, launch the Shell and follow these steps:

  1. Type su ddpsupport and press Enter.
  2. Input the ddpsupport password and press Enter.
  3. Type the command, cd /opt/dell/cfg and press Enter.
  4. Type the command sudo rm cert.cfg and press Enter.
  5. Type exit and press Enter, then type exit and press Enter again to get back to the Administration Console.
  6. Return to the Create Certificate Request section which prompts for the required fields.
Note: This is resolved in Dell Data Protection | Virtual Edition v9.2.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130057
Article Type: Solution
Last Modified: 05 Mar 2024
Version:  10
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.