How to get Support for ICPS and ICM on a Dell Computer

Summary: The following article provides information about the Intel Connectivity Performance Suite (ICPS) and Intel Connectivity Manager (ICM) applications. Dell now includes these applications on the laptop preinstalled at the factory. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Table of Contents:

  1. What is ICPS and ICM?
  2. Is there support for these applications?
  3. Is there more information about these applications?

What is ICPS and ICM?

 

Intel Connectivity Performance Suite is a software solution that improves the laptops networking performance. It allows your unique situation to be considered for network traffic prioritization. It automatically keeps the laptop connected to the healthiest available access point. However, select laptops are provisioned with Intel Connectivity Manager with a limited functionality that depends on the laptops' configuration.

Note: ICPS software is available on select Dell laptops with Evo and vPro capable CPUs: (Dell Pro, Dell Pro Max, Dell Pro Plus, and Dell Pro Premium.)
  • ICPS is intended for all Dell laptops that have an Intel CPU.
  • ICM is intended for all Dell laptops that do not have an Intel WiFi card.

Is there support for these applications?

 

The ICPS and ICM applications are both Intel software applications. Intel is responsible for any support problems that occur with these applications. Contact Intel support on the following link:

Is there more information about these applications?

 

The following instructions are for locating further information about the software on the Intel Website. Further information is available: (For example: A Software explanation and usage information, a download link for the software’s installation file, User Guides for the applications, installation instructions, and other associated information.)

  1. Go to the following link to the Intel Drivers & Downloads search site:

  2. Enter the following search term and press the Enter key to run a search for the content:

    • Intel Connectivity Performance Suite for Intel Wireless Products and Intel Connectivity Manager

  3. Select the appropriate page from those returned by the search.


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Affected Products

Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, XPS, Mobile Workstations, Dell Pro Max 14 Premium MA14250, Dell Pro Max 16 Premium MA16250, Dell Pro Max 16 Plus MB16250 , Dell Pro Max 18 Plus MB18250 ...
Article Properties
Article Number: 000275594
Article Type: How To
Last Modified: 16 Dec 2025
Version:  3
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