Article Number: 000125880
The Real-Time Clock (RTC) reset function allows you or a Dell service technician to recover a Dell Latitude, Inspiron, Precision, Vostro, Alienware, or XPS laptop from a no power, no POST, or no video issue.
The RTC reset resets the BIOS to factory default settings, reset the computer date and time, and unprovision Intel vPro (The IT administrator’s vPro account and password on the computer is unprovisioned. You must complete the setup and configuration process again to connect it to the vPro server).
To learn how to reset the RTC on a Dell desktop computer, reference the Dell knowledge base article How to Reset Real Time Clock (RTC) to Recover Your Dell Desktop.
During the reset process, the computer will restart several times, and depending on how it is configured, you may see the keyboard backlight or other LED indications when the power button is held and after it is released. Once the reset is complete, the computer should reboot, and the Dell logo screen indicates that the reset is complete successfully.
The following items are unaffected by the RTC reset:
The following options may or may not be reset based on the custom BIOS settings:
If your Dell laptop is still not able to boot into the operating system, see the Dell knowledge base article:
Also, all Dell Latitude E1 to E3 series laptops and E4 to E7 series laptops listed below support the Self-Heal feature.
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04 Jan 2024