Alienware Laptop Battery Issues

Summary: Troubleshooting steps to resolve any issues with battery performance on your Alienware PC

Article Content


Symptoms
SLN179139_en_US__1iC_aw_alienhead_mr_v1 Description   This article gives you important information on how to improve your battery life as well as show you how to run tests to determine the health of your battery

Supported Systems:

 
  All Alienware Laptops
 

Table Of Contents

  1. Error Message "Plugged in, not Charging"
  2. Battery does not hold charge
  3. How to extend your battery life?
  4. How do I get a battery replacement?

1. Error Message "Plugged in, not Charging"

Before troubleshooting it is important that this error is likely to happen on batteries over a year old and also when the customer uses the battery plugged in most of the time

  1. Make Sure Desktop Mode is Disabled

    Desktop mode is only available when the OSD driver is installed, on Dell systems is part of the Quickset application

    To disable it do the following:

    • Right Click on the SLN179139_en_US__2iC_aw_batterycharge_mr_V1a icon at the System Tray
    • Click Desktop mode battery charge

      SLN179139_en_US__3I_aw_dskptmode01_mr_v1

    • Click Disable
    • Click Apply
    • Click Ok

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  2. Run an ePSA test on the battery only

    • Restart the system
    • Start pressing the F12 key while the system turns on
    • Select Diagnostics from the menu and press Enter
    • The diagnostics will run automatically
  3. You can also run an On-line Diagnostic by Clicking Here

  4. Go to the BIOS and confirm that the AC Adapter is properly detected under the Main tab

  5. If the AC Adapter is not being detected properly disconnect it and reconnect it while in the BIOS

  6. Check the battery health under the Advanced tab in the BIOS (All revs of 13, 14, 15, 17 and 18)

  7. Update the BIOS to the latest available at https://www.dell.com/support/drivers

  8. Unplug the AC Adapter from the system

  9. Unplug the power cord from the AC Adapter and from the wall outlet

  10. Remove or Disconnect the battery from the system

  11. Press and hold the power button for 30 seconds

  12. Reconnect the battery

  13. Plug the AC Adapter back to the wall and to the system

  14. If the issues persist ask the customer to use the system on battery until the battery runs out and then charge it for 4 hours with the system off

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2. Battery does not hold charge

The first step in case your system battery is draining quickly is run a battery diagnostic

Click Here to run a diagnostic On-line

The test will let you know if your battery needs replacement or not

If you have an Alienware 13 R1/R2, Alienware 15 R1/R2 or Alienware 17 R2/R3 please follow our article: Disable Express Charge on Alienware Systems and Improve Battery Life

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3. How to extend your battery life?

Batteries need regular usage to mantain healthy charge levels. To keep your battery healthy follow these recommendations:

  • Do not leave your system plugged for extend periods of time
  • Drain your system battery completely and then charge it while it is of at least once a month

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4. How do I get a battery replacement?

Alienware system batteries have a 1 year limited warranty. PLease note that if your system has more than one year warranty, your batttery will only be covered in warranty for the first year

You can check your system warranty online at dell.com/support

If the above tests indicate you may contact techical support for further assistance

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Cause

SLN316295_en_US__1I_aw_2016logo_mr_v1

  SLN316295_en_US__2iC_aw_twitter_mr_v1   SLN316295_en_US__3iC_aw_youtube_mr_v1   SLN316295_en_US__4iC_aw_facebook_mr_v1   SLN316295_en_US__5iC_aw_alienhead_mr_v1
Resolution

 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties


Affected Product

Alienware 14, Alienware 17, Alienware 18, Alienware M11x, Alienware M11x R2, Alienware M11x R3, Alienware M14x, Alienware M14x R2, Alienware M17x, Alienware M17x R2, Alienware M17x R3, Alienware M17x R4, Alienware M18x, Alienware M18x R2

Last Published Date

21 Feb 2021

Version

5

Article Type

Solution

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