ProSupport Plus and ProSupport Flex Subscription Services Frequently Asked Questions
Summary: A guide to frequently asked questions about Dell's ProSupport Plus and ProSupport Flex commercial service offerings.
Instructions
ProSupport Plus and ProSupport Flex are premium Commercial Service Offerings that allow the customer to benefit from Dell's most modern capabilities. Each offering has standard features that allow the customer to streamline their service operations and use Connect and Manage Telemetry and Fleet Management Reporting. ProSupport Plus and ProSupport Flex can be purchased in monthly or yearly increments to provide flexibility in payment options.
Read all about Dell Support Services, including ProSupport Plus and ProSupport Flex.
ProSupport Plus and ProSupport - Manage Flex Subscriptions
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Q. Can I purchase ProSupport as a subscription also?
A. ProSupport is offered as a standard one-time contract payment only.
Q. How can I purchase ProSupport Plus and ProSupport Flex with subscription payment?
A. You can use normal purchase processes, such as purchase order or online, as an addendum to purchasing your Dell Hardware.
Q. What products do ProSupport Plus and ProSupport Flex support?
A. See the table below for a list of product lines that can have ProSupport Plus or ProSupport Flex subscriptions.
| Product Line | ProSupport Plus | ProSupport Flex |
|---|---|---|
|
Latitude |
X |
X |
|
OptiPlex |
X |
X |
|
Fixed and Mobile Workstations |
X |
X |
|
Chromebook |
X |
X |
|
Vostro |
X |
X |
|
XPS |
X |
X |
|
Dell Laptops |
X |
X |
|
Dell Desktops |
X |
X |
|
Dell Pro Laptops |
X |
X |
|
Dell Pro Desktops |
X |
X |
|
Dell Pro Max Laptops |
X |
X |
|
Dell Pro Max Desktops |
X |
X |
|
Dell Pro Rugged Laptops |
X |
X |
|
Dell Chromebooks |
X |
X |
|
Dell Pro Precision |
X |
X |
|
Dell Pro Rugged |
X |
X |
|
Dell Pro Essential |
X |
X |
|
Dell Pro Education |
X |
X |
|
Alienware |
X |
|
|
Inspiron |
X |
|
|
Wyse |
|
X |
|
Dell Displays |
|
X |
|
Dell Docking Stations |
|
X |
Q. What is the length of a ProSupport Plus or ProSupport Flex subscription?
A. ProSupport Plus and ProSupport Flex subscriptions are available for three (3), four (4), and five (5) year durations at the point of original sale.
Q. Does my ProSupport Plus or ProSupport Flex subscription renew at the end of the term automatically?
A. By default, your ProSupport Plus or ProSupport Flex subscription will automatically renew on a monthly basis at the end of the original term.
Q. What pay schedule options are available for ProSupport Flex and ProSupport Plus?
A. You can elect to pay monthly or annually at the time of purchase.
Q. What forms of payment are accepted for ProSupport Flex and ProSupport Plus?
A. Both ProSupport Flex and ProSupport Plus can be purchased with standard forms of payment, either a company purchase order or a credit card.
Q. Can I change the form of payment for my ProSupport Plus or ProSupport Flex subscription?
A. You can change your credit card to another credit card, or your Purchase Order to a different Purchase Order, by updating it online or reaching out to Customer Care.
Q. How do I view a summary of my organization's Commercial Services subscriptions?
A. You can review your subscription data by visiting Dell Digital Locker.
Q. Who can view or manage my Companies Subscription Summary and Details and how?
A. The email address that is provided at the point of sale can log in to Dell Digital Locker to view subscription summary and details. That individual can also add additional personnel to help manage subscriptions.
Q. What if I have a question about my invoice that I cannot find the answer to?
A. Contact Customer Support by visiting Dell Order Support. Enter your Order Number, then click Contact Customer Support.
Q. How do I know the payment status of my ProSupport Plus or ProSupport Flex subscription?
A. Go to Dell Digital Locker. Within "Subscriptions," you will see your Build Plan ID, its payment status, and next billing date.
Q. What if I must cancel my ProSupport Plus or ProSupport Flex subscription?
A. A Commercial Contract Subscription can be canceled with a deactivation fee. See your Commercial Auto-Renewal Terms for details.
Q. Can I upgrade to ProSupport Plus or ProSupport Flex from the Basic or ProSupport service?
A. You can upgrade your service to ProSupport Plus or Flex Subscription if you have a Basic or ProSupport Service Contract on your eligible hardware. Contact your Sales representative for more information.
Q. What if I must ask about something that is not in these FAQs?
A. Contact Customer Support by visiting Dell Order Support. Enter your Order Number, then click Contact Customer Support.
Q. What if I have a technical problem with one of my devices?
A. If you have a technical problem with your Dell Hardware, go to Dell Support for all your technical support needs.
Q. Can I turn my subscription off and back on again?
A. Each transaction is a distinct contract.
Q. Are ProSupport Suite Offers available on Consumer Systems?
A. Yes - but only with the Pro Operating System.