PowerProtect Backup Services: Some Google Shared Drives backup failed
Summary: Some Google Shared Drives backup failed in PowerProtect Backup Services.
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Symptoms
The backup for some Google Shared Drives failed while, for others, it succeeded.
Cause
The App Distribution setting for the Druva InSync app is set to be available for limited users.
Resolution
The App Distribution setting for the Druva InSync app must be "On" and for everyone.
Affected Products
PowerProtect Backup ServicesArticle Properties
Article Number: 000204194
Article Type: Solution
Last Modified: 15 Sep 2025
Version: 3
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