Dell Command Configure is Slow and Does Not Read BIOS Information

Summary: This article discusses Dell Command | Configures (DCC) user interface (UI) loading slow and not reading values from the BIOS on Precision 5860 and 7960 Tower’s.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Command | Configure

Affected Platforms:

  • Precision 5860 Tower
  • Precision 7960 Tower

Symptoms:

  • UI is slow to load.
  • Reports from the BIOS of a local computer are not possible and end with a warning message to change at least one value.
  • BIOS settings from the local computer are not loaded.

Cause

The issue is related to an Intel security vulnerability in CPU ucode that was fixed with BIOS v1.1.15 and later. The change causes a timeout when the UI accesses the BIOS settings, causing it to load slowly and not read any values.

Resolution

Dell engineering is aware of the issue and has released a fix, update to DCC v5.0.1.3, A00 or later.

Affected Products

Dell Command | Configure, Precision 5860 Tower, Precision 7960 Tower
Article Properties
Article Number: 000225013
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  5
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