Dell Data Protection Enterprise Edition or Virtual Edition Internal error on WebUI when downloading Device Recovery Keys

Summary: When attempting to download a recovery key from the remote management console, the web UI gives an internal error, or stops responding and the download fails. This can happen when the hostname of the computer to be recovered ends in any mime type (.au for example). ...

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Symptoms

Affected Products:

  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Virtual Edition

Cause

Not Applicable

Resolution

Upgrade to Dell Data Protection | Enterprise Edition or Virtual Edition to v9.4.1.81 or later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000131597
Article Type: Solution
Last Modified: 03 Aug 2023
Version:  9
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