Netflix Error D7361-1253 or D7361-1254 Using Microsoft Edge Browser

Summary: Netflix fails to play video on an external monitor while using the Microsoft Edge browser.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Platforms:

  • Alienware x15 R1
  • Alienware x17 R1
  • Alienware Aurora R15

Users may see error code D7361-1253 or D7361-1254 displayed while using Netflix with the Microsoft Edge browser.

Cause

This behavior occurs when the Edge browser tab playing Netflix video is dragged from one display to another. A Digital Rights Management (DRM) decoding issue in the Edge browser has been identified as the root cause.

Resolution

This is not a Dell hardware issue but is isolated to the Microsoft Edge browser. To work around this issue, follow these steps:

  • Use Google Chrome or Firefox to play Netflix.
  • Drag the Microsoft Edge browser to an external monitor before playing the Netflix video.
  • Use a Microsoft workaround This hyperlink is taking you to a website outside of Dell Technologies. to fix this issue.

Affected Products

Alienware x15 R1, Alienware x17 R1

Products

Alienware Aurora R15
Article Properties
Article Number: 000188288
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  11
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