PowerFlex Management Platform - Post Upgrade CloudLink Member Show Incorrect NTP

Summary: In a CloudLink Cluster (CLC), the Secondary CLC member shows incorrect Network Time Protocol (NTP) after the upgrade using the Backup and Restore method.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Time may go out of sync if the machine cannot access the default NTP servers that replace the original NTP server before the upgrade.

  • PowerFlex Management Platform (PFMP) upgrade performed on an Hyper-Converged-Infrastructure (HCI) Resource Group with encryption (CloudLink).
  • Upgrade of CLC to 8.1.2, being done using the Backup and Restore method.
  • Secondary CLC member shows different NTP IPs.

Cause

The backup.sh script has node-specific NTP configuration that is only restored on the Primary CLC member.  It does not sync the NTP configuration across the other members, as NTP configuration is not stored in the CLC database. 

Resolution

Manually update the NTP server IPs on the Secondary CLC member right after the upgrade is completed.

Affected Products

PowerFlex custom node

Products

PowerFlex rack RCM Software, PowerFlex Software
Article Properties
Article Number: 000373136
Article Type: Solution
Last Modified: 24 Sept 2025
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.