GDDR: IKJ56600I UNRECOVERABLE COMMAND SYSTEM ERROR
Summary: 'IKJ56600I UNRECOVERABLE COMMAND SYSTEM ERROR' causes a script to end without running any steps.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
A submitted script ends prematurely without running any steps with this message:
'IKJ56600I UNRECOVERABLE COMMAND SYSTEM ERROR'
Cause
If there is an issue with a gatekeeper, example, a bad channel path causes the script to end with the IKJ56600I message.
Resolution
Workaround:
- Identify the gatekeeper and fix the gatekeeper state.
Permanent:
- For Geographically Dispersed Disaster Restart (GDDR) 5.3, Program Temporary Fix (PTF) GD53052 has been developed to correct the issue. It is available to download from Dell Technologies Online Support.
- For GDDR 6.0, the fix is in the base software. It is available to download from Dell Technologies Online Support.
Additional Information
PTF Description:
++PTF(GD53052) REWORK(2021299) .
++VER(Z038) FMID(GDDR530)
PRE(
GD53035
)
/*
*-------------------------------------------------------------
* PROBLEM DESCRIPTION(S):
* ------------------------------------------------------------
*
* PROBLEM FIXED: OPT 590139
* USERS AFFECTED: GDDR configurations with VMAX
* PROBLEM DESCRIPTION: GDDR script terminates with 'IKJ56600I
* UNRECOVERABLE COMMAND SYSTEM ERROR'
*
* DESCRIPTION DETAIL:
*
* A GDDR script could terminate with error IKJ56600I after a
* nonfunctional gatekeeper device is encountered, for
* example:
*
* GDDM302W Gatekeeper device is not accessible - CUU A5BF,
* UCB@ 02A54660, RS 2 (BOXed)
* IKJ56600I UNRECOVERABLE COMMAND SYSTEM ERROR
*
* PROBLEM RESOLUTION:
*
* An IKJEFTSR parameter list issue has been resolved, avoiding
* the IKJ56600I error. A nonfunctional gatekeeper device
* should not cause a GDDR script to terminate.
*
* MODULES: GDDRINFO
Affected Products
Geographically Dispersed Disaster Restart (GDDR)Article Properties
Article Number: 000194017
Article Type: Solution
Last Modified: 07 Aug 2025
Version: 3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.