VxRail: After Update to 7.0.410 the Container DELL-ESE Does Not Start and VxRail Status on SCG Is Failed

Summary: After updating the VxRail environment to version 7.0.410, the container called DELL-ESE did not start and show the error below on VxVerify: VxRM | Failure 197922 | rancher: Container(s) not ready; see vxv.log ...

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Symptoms

The DELL-ESE container is not running, and the VxRail status on SCG is failed.
Some environments can also present triggered red alarms related with remote connection failed or VXR1F4114
 

You can run the command "kubectl get pods -o wide" on the VxRail manager to confirm that the dell-ese container is not running.

Cause

DELL-ESE container is not running. 

Resolution

Take a snapshot of VxRail Manager prior to the steps below.

 

  1. Remove VxRail cluster from SCG UI > Device > View > locate and delete.
  2. Run the following commands from VxRM as root after taking a snapshot: 
    psql -U postgres vxrail -c "delete from serviceability.support_assist_gateway;"

psql -U postgres vxrail -c "delete from serviceability.support_assist;"

curl -X DELETE --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock -H "Content-Type: application/json" 'http://localhost/rest/vxm/internal/lockbox/v1/credentials?lockbox_name=SYSTEM&credential_names=ese_values_key';

curl -X PUT -H "Content-Type: application/json" -d '{"value":"unconfigured"}' --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock http://127.0.0.1/rest/vxm/internal/configservice/v1/configuration/keys/ese_state
  3. Generate a new Access key and PIN and enable Connectivity from VxRM plugin Support tab. Notice that it fails. But the DELL-ESE pod will restart successfully afterwards.

Additional Information

For steps on how to generate an Access Key, see: Generate Access Key and PIN for Dell Products

Affected Products

VxRail, Secure Connect Gateway, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000208370
Article Type: Solution
Last Modified: 28 Aug 2025
Version:  2
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