Avamar: Simple Network Management Protocol Daemon (SNMPd) Fails to Start

Summary: The Simple Network Management Protocol (SNMP) daemon fails to start.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

There is a kernel error:

admin@avamar:~/>: mccli event show --id=483948
 0,23000,CLI command completed successfully.
 Attribute  Value
 ----------- ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 ID         483948
 Date       2024-02-20 00:00:14 GMT
 Type       ERROR
 Code       1
 Category   SYSTEM
 Severity   PROCESS
 Domain     /
 Summary    kernel error: Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See "systemctl status snmpd.service" and "journalctl -xe" for details.)
 SW Source  DPN:Unknown
 For Whom   Field Support Personnel
 HW Source  avamar.com
 Description N/A
 Remedy     Contact Product Support Please refer to EMC Knowledgebase Article 467153 by copying and pasting the following URL into a web browser: https://support.emc.com/kb/467153
 Notes      N/A
 Data       <data><entry key="date" type="text" value="2024/02/20" version="1"/><entry key="code" type="text" value="0001" version="1"/><entry key="time" type="text" value="00:00:14.35741 UTC" version="1"/><entry key="thread" type="text" value="log-messages:109" version="1"/><entry key="type" type="text" value="ERROR" version="1"/><entry key="message" type="text" value="kernel error: Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See &amp;quot;systemctl status snmpd.service&amp;quot; and &amp;quot;journalctl -xe&amp;quot; for details.)" version="1"/><entry key="nodeid" type="text" value="0.0" version="1"/><entry key="requestor" type="xml" value="&amp;lt;requestor domain=&amp;quot;/&amp;quot; product=&amp;quot;MCS&amp;quot; role=&amp;quot;Administrator&amp;quot; user=&amp;quot;root&amp;quot;/&amp;gt;" version=""/></data>

In the message log, the SNMP daemon failed to start, but restarted successfully within milliseconds.

/var/log/messages

admin@avamar:~/>: grep -i snmpd /var/log/messages
 Feb 15 00:00:04 avamar snmpd[26463]: Shutting down snmpd:..done
 Feb 15 00:00:05 avamar snmpd[26476]: Starting snmpd..done
 Feb 16 00:00:05 avamar snmpd[28469]: Shutting down snmpd:..done
 Feb 16 00:00:06 avamar snmpd[28486]: Starting snmpd..done
 Feb 17 00:00:05 avamar snmpd[2177]: Shutting down snmpd:..done
 Feb 17 00:00:05 avamar snmpd[2193]: Starting snmpd..done
 Feb 18 00:00:04 avamar snmpd[5491]: Shutting down snmpd:..done
 Feb 18 00:00:05 avamar snmpd[5507]: Starting snmpd..done
 Feb 19 00:00:04 avamar snmpd[7970]: Shutting down snmpd:..done
 Feb 19 00:00:05 avamar snmpd[7981]: Starting snmpd..done
 Feb 20 00:00:04 avamar snmpd[9896]: Shutting down snmpd:..done
 Feb 20 00:00:04 avamar snmpd[9911]: Starting snmpd..failed
 Feb 20 00:00:04 avamar systemd[1]: snmpd.service: Control process exited, code=exited status=7
 Feb 20 00:00:04 avamar systemd[1]: snmpd.service: Unit entered failed state.
 Feb 20 00:00:04 avamar systemd[1]: snmpd.service: Failed with result 'exit-code'.
 Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See "systemctl status snmpd.service       " and "journalctl -xe" for details.)
 Feb 21 00:00:04 avamar snmpd[12200]: Starting snmpd..done
 Feb 22 00:00:04 avamar snmpd[15540]: Shutting down snmpd:..done
 Feb 22 00:00:05 avamar snmpd[15553]: Starting snmpd..done
 Feb 23 00:00:04 avamar snmpd[19854]: Shutting down snmpd:..done
 Feb 23 00:00:05 avamar snmpd[19873]: Starting snmpd..done
 Feb 24 00:00:04 avamar snmpd[22989]: Shutting down snmpd:..done
 Feb 24 00:00:05 avamar snmpd[23002]: Starting snmpd..done

 

Cause

The daemon fails to start then restarts successfully within milliseconds. This is considered acceptable behavior on a Linux system.

If the daemon does not restart successfully, open a Service Request ticket with Dell Support to troubleshoot the issue.

 

Resolution

The event can be acknowledged and disregarded as the daemon is running.

 

Affected Products

Avamar
Article Properties
Article Number: 000224237
Article Type: Solution
Last Modified: 04 Feb 2025
Version:  4
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