PowerFlex: REST API call fails with incomplete response
Summary: REST API call fails with an incomplete response.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Some REST API calls (such as "/api/instances") fail with incomplete response. For example:
...vtreeMigrationInfo":{"sourceStoragePoolId":"<storage_pool_id>","destinationStoragePoolId":{"message":"ERROR","httpStatusCode":500,"errorCode":0}
But localhost_access log reports a successful request (status 200):
<client ip> - - [12/Jun/2020:13:23:01 +0000] "GET /api/instances HTTP/1.1" 200 106376
While scaleio-trace.log contains the following Exception:
2020-06-12 13:23:01,377 [https-jsse-nio-443-exec-8] DEBUG o.s.w.s.m.m.a.ExceptionHandlerExceptionResolver - Resolving exception from handler [public java.lang.Object com.emc.s3g.scaleio.web.controller.SpecialImplController.getAllInstances(javax.servlet.http.HttpServletRequest) throws com.emc.s3g.scaleio.common.gateway.ScaleIOException]: org.springframework.http.converter.HttpMessageNotWritableException: Could not write JSON: (was java.lang.NullPointerException) (through reference chain: java.util.HashMap["vTreeList"]->java.util.ArrayList[74]->com.emc.s3g.scaleio.repository.entity.wrappers.VTreeWrapper["rootVolumes"]); nested exception is org.codehaus.jackson.map.JsonMappingException: (was java.lang.NullPointerException) (through reference chain: java.util.HashMap["vTreeList"]->java.util.ArrayList[74]->com.emc.s3g.scaleio.repository.entity.wrappers.VTreeWrapper["rootVolumes"]) 2020-06-12 13:23:01,377 [https-jsse-nio-443-exec-8] DEBUG o.s.w.s.m.m.a.ExceptionHandlerExceptionResolver - Invoking @ExceptionHandler method: public com.emc.s3g.scaleio.web.entity.Result com.emc.s3g.scaleio.web.controller.BaseController.handleException(java.lang.Exception,javax.servlet.http.HttpServletRequest,javax.servlet.http.HttpServletResponse) 2020-06-12 13:23:01,389 [https-jsse-nio-443-exec-8] ERROR c.e.s.s.w.c.SpecialImplController - Got an exception in handleException org.springframework.http.converter.HttpMessageNotWritableException: Could not write JSON: (was java.lang.NullPointerException) (through reference chain: java.util.HashMap["vTreeList"]->java.util.ArrayList[74]->com.emc.s3g.scaleio.repos itory.entity.wrappers.VTreeWrapper["rootVolumes"]); nested exception is org.codehaus.jackson.map.JsonMappingException: (was java.lang.NullPointerException
Scenario
There were volume deletions shortly before the REST API call was made.
Impact
REST API query failures
Cause
The volume deletion takes time and not all data structures are removed simultaneously. This may cause the REST API server to fail to generate a response to some REST API calls.
Resolution
Try again later.
After the background process for volume deletion has completed, the same REST API call should succeed.
Additional Information
Impacted Versions
3.0.x
3.0.1.x
Affected Products
PowerFlex appliance Intelligent Catalog Software, PowerFlex SoftwareProducts
PowerFlex rack, VxFlex Ready Nodes, PowerFlex Appliance, PowerFlex custom node, ScaleIO, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760
, PowerFlex appliance R7625, PowerFlex custom node, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660, PowerFlex custom node R6625, PowerFlex custom node R750, PowerFlex custom node R760, PowerFlex custom node R7625, PowerFlex rack connectivity, PowerFlex rack HW, PowerFlex rack RCM Software, VxFlex Ready Node, VxFlex Ready Node R640, VxFlex Ready Node R740xd, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840, VxFlex Ready Node R840
...
Article Properties
Article Number: 000081700
Article Type: Solution
Last Modified: 24 Nov 2025
Version: 4
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