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How to Report a Dell Laptop or Desktop as Lost or Stolen

Summary: Learn how to report a lost or stolen Dell laptop or desktop, including necessary details. Follow our guide for timely action and how to contact Dell Support.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

If your Dell laptop or desktop is lost or stolen, this article provides information about what you should do.

Table of Contents:

  1. Reporting a Dell Laptop or Desktop as Lost or Stolen
  2. Useful Links

Cause

Not applicable

Resolution

Reporting a Dell Laptop or Desktop as Lost or Stolen

This article describes how you can declare a device as lost or stolen to Dell. This prevents any use of valid warranty or support until the Lost or Stolen Flag is removed and ownership is confirmed.

For stolen devices, you are advised to contact your local police authority and file a police report prior to calling Dell.

Note: Police reports are only required if the computer is stolen within the first 30 days of the ship date. Computers stolen outside of 30 days of the ship date do not require a police report.

Required details before the Lost or Stolen Flag can be applied:

  • The stolen computer's Service Tag or Express Service Code
  • Date of theft
  • Date theft was reported (if stolen within the first 30 days of the ship date)
  • The police case's reference number and a PDF or scan of the report (if stolen within the first 30 days of the ship date)
  • Name of officer and Police Agency Name the Crime was Reported to (if stolen within the first 30 days of the ship date)
  • Contact name and phone number of the person filing the report
  • The police agency's phone number

Contact Dell Support and one of our representatives can assist you with a lost or stolen computer. After gathering some information from you, they can update your account to reflect any lost or stolen status.

Find out your local Technical Support phone number by clicking the Contact Us link below. Alternatively, click the Contact Support button on the right side of the page.

Contact Us

Useful Links

If you require further assistance, Contact Us.

Affected Products

Chromebox, Alienware, Alienware and Dell Gaming Monitors, C Series, D Series, Printers & Accessories, Chromebook, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Tablets, Mobile Devices, Latitude Tablets, Surface, Venue, XPS Tablets , Thin Clients, Fixed Workstations, Mobile Workstations, D/Dock Expansion-Station, C/Dock Expansion Station, C/Dock II Expansion Station ...

Products

Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, E Series, P Series, S Series, SE Series, UltraSharp Premier (UP) Series, UltraSharp (U) Series, Dell Monitors, Dell Plus Monitors, Dell Pro Monitors, Dell Pro Plus Monitors , Dell Plus, Dell Pro, Dell Pro Max, Dell Command | Monitor, Dell Dock WD15, Dell Dual Charge Dock HD22Q, Dell Dual Video USB3.0 Docking Station D1000, Dell IN1720, Dell IN1910NWFP, Dell IN1920, Dell in1930, Dell IN1940MW, Dell IN2010NWFP, Dell IN2020, Dell IN2020M, Dell MR2217, Dell MR2416, Dell Pro Max Micro XE FCM2250, Dell Rugged Desk Dock, Dell SuperSpeed USB 3.0 Docking Station, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC, Dell Universal Dock D6000, Dell Universal Dock - D6000S, Dell Universal Dock UD22, Dell USB3.0 dock D3100, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS, Dell Wireless Dock, Dell Wireless Docking Station WLD15, Dell Thunderbolt Dock – WD22TB4 ...
Article Properties
Article Number: 000129627
Article Type: Solution
Last Modified: 14 Apr 2025
Version:  7
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