Avamar: v19.9 Troubleshooting Client Manager CSRF Token Error

Summary: Users encounter the following error. when attempting to log out from the Client Manager after upgrading to Avamar 19.9.0-78. "The request has invalid CSRF token" and "TypeError: Data is undefined" Affected Products: Avamar 19.9 Client Manager. ...

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Symptoms

Inability to log out from the Client Manager.
Error messages regarding CSRF token and TypeError are displayed.

Cause

The issue arises due to cookies not being cleared automatically, leading to CSRF token errors.

Resolution

Fix:
Engineering is developing a permanent fix.

Temporary workaround:
This involves manually clearing the JSESSION ID cookie:

  1. Right-click inside the page and select 'Inspect'.
  2. Navigate to the 'Application' tab.
  3. Under 'Cookies', select the 'JSESSION ID' and delete it.
  4. Refresh the Client Manager page to return to the login prompt.

Alternative Workaround:
Contact Support for assistance with this

Article Properties
Article Number: 000223541
Article Type: Solution
Last Modified: 17 Dec 2025
Version:  3
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