Dell Unity: Error code 0x7d13001 explained

Summary: Dell Unity: Error code 0x7d13001 explained (Dell Correctable)

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Symptoms

Error Code:0x7d13001, may appear unexpectedly in the Unishphere GUI or CLI.
Generally related to Management Server, where errors are displayed in Unity without a visible cause for it.

Possible messages:
On the GUI
kA2f1000000K7CmCAK_3_0

 

Cause

This is a generic Error Message which is part of an official checklist for STORAGE CONFIGURATION BEST PRACTICES FOR SAP HANA TAILORED DATA CENTER INTEGRATION ON DELL EMC VMAX, it has to be investigated further.

Generally related to Management Server, where errors are displayed in Unity without a visible cause for it, such as activities which are left hanging as processes in the background which then affect other tasks the Operating Environment wishes to perform.

Examples:
"Mode: Storage Health in Degraded" 
"The system encountered an unexpected error."
 Multiple simultaneous user-performed operations on the GUI 

Resolution

Unity Administrator has resolved it by restarting management service.

If these steps do not resolve your issue, please contact Dell EMC Support and reference this KB.

Additional Information

Related Articles:
Article Number 000496281 - Dell EMC Unity: Unable to add/update SMTP Server
Article Number 000483583 - Dell EMC Unity: How to gather Service Data from a Dell-EMC Unity array
Article Number 000490488 - Dell EMC Unity: How to restart the Management Services

Related Documentation:
Troubleshooting Unity: Reference Architecture Guide—Dell EMC Ready Solutions for Oracle: Design for Unity All Flash Storage
Troubleshooting Checklist VNXe: How to quickly troubleshoot a hardware problem of VNXe

Affected Products

Dell EMC Unity Family

Products

Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 550F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F , Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid ...
Article Properties
Article Number: 000057318
Article Type: Solution
Last Modified: 20 Oct 2025
Version:  6
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