How to Collect Dell Trusted Device Logs

Summary: Learn how to collect logs for Dell Trusted Device (formerly Dell BIOS Verification) by following these instructions.

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Instructions

This article covers how to collect logs for Dell Trusted Device. It is highly recommended to collect logs prior to troubleshooting or contacting Dell Data Security ProSupport. For information about contacting

Affected Products:

  • Dell Trusted Device

Affected Versions:

  • v1.0 and Later

Affected Platforms:

Note: Affected platforms vary by version of Dell Trusted Device. For more information, refer to the platform requirements in the Dell Trusted Device Installation and Administrator Guide in Dell Trusted Device Manuals & Documents.

Affected Operating Systems:

  • Windows

To gather logs, you must Enable Verbosity, reproduce the issue, and then Capture Logs. Click the appropriate process for more information.

Enable Verbosity

Note: Verbosity should only be enabled to troubleshoot an issue. Dell Technologies recommends disabling verbosity after the issue is resolved. Endpoints may experience performance degradation while verbosity is enabled.

To enable advanced logging for Dell Trusted Device, a registry entry must be created or modified if it already exists.

  1. Log in to the affected endpoint.
  2. Right-click the Windows Start menu and then select Run.
    Run option
  3. In the Run UI (user interface), type regedit and then press CTRL+SHIFT+ENTER to run the Registry Editor as an administrator.
    Run UI
  4. If User Account Control (UAC) is enabled, click Yes. Otherwise, go to Step 5.
    User account control prompt
  5. Go to HKEY_LOCAL_MACHINE\Software\Dell\TrustedDevice.
    The registry
  6. Right-click in the right pane, select New, and then click DWORD (32-bit) Value.
    DWORD (32-bit) Value option
    Note: If a DWORD named LogVerbosity already exists, go to Step 8.
  7. Name the DWORD LogVerbosity.
    Naming the DWORD as LogVerbosity
  8. Double-click LogVerbosity.
    LogVerbosity
  9. Populate Value data with f in hexadecimal and then click OK.
    Value data populated with f in hexadecimal
  10. Click File and then select Exit.
    Exit option that is found after clicking File
    Note: Once verbosity is enabled on an endpoint, reproduce the issue before capturing logs.

Capture Logs

Dell Trusted Device logs must be manually collected for:

  • Installation logs - Used to troubleshoot installation and uninstall issues.
  • Application logs - Used to troubleshoot communication and behavior issues.

Installation

  1. Log in to the endpoint with the user that attempted the install or uninstall.
  2. Right-click the Windows Start menu and then click Run.
    Run option
  3. In the Run UI, type %temp% and then press OK.
  4. From Windows Explorer:
    1. Sort the files by Date modified.
      Sorting by date modified
    2. Identify the date and timeframe of the install or uninstall to collect logs for.
    3. Capture all logs named MSI*.log with a timestamp close to the install or uninstall.
    Note: * represents an alphanumeric string.

Application

  1. Go to C:\ProgramData\Dell\TrustedDevice.
    Path in Windows Explorer 
    Note: The directory path may differ based on the installation settings.
  2. Capture Service.log.

Affected Products

Dell Trusted Device
Article Properties
Article Number: 000126208
Article Type: How To
Last Modified: 25 Mar 2025
Version:  11
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