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How to connect SupportAssist Enterprise with TechDirect?

Summary: Connect SupportAssist Enterprise to TechDirect console to improve management of support cases.

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Article Content


Symptoms

SupportAssist Enterprise (SAE) registration in TechDirect allows to
  • View and manage SupportAssist created cases and assets in the SupportAssist gadget.
  • Access to continually updated, near real-time ProSupport Plus reporting on-demand.
This feature is available in SAE 1.2 and later.

More information about SupportAssist Enterprise is available in this article.
More information about Dell TechDirect is available on the TechDirect Portal.
 

Table of Contents

 

Cause

Prerequisite

 
  • At least one System should be installed with SupportAssist so that the Site Is created under Manage Asset Page.
  • The Site Name in ManageAsset page is the Company Name in SA configuration wizard. The Customer Cannot Create a Site or Edit a Site Name.
  • Once a Site is created the customer can use the ManageAsset page for Creating Groups and Moving Service Tags across Groups.

 

Resolution

How to connect SAE to TechDirect?

 

SLN308338_en_US__1icon Note: The following procedure is presuming that you already have an active TechDirect account with admin privileges and the SupportAssist option has been enabled in TechDirect by accepting the Terms & Conditions.
  1. From the SupportAssist user interface, click on "about" in the right of the masthead. Each installation of SupportAssist has a unique registration ID number. Markdown this unique number.
    SLN308338_en_US__2image(841)
     
  2. Go to TechDirect.com and create an account or log in to an existing account.
    SLN308338_en_US__3image(13003)
     
  3. Accept the TechDirect Terms of Use and SupportAssist User Agreement.
     
  4. Go to SupportAssist Enterprise configuration Wizard Settingsà TechDirect Login.
     
  5. Click Sign In and enter the TechDirect User name and Password.
    SLN308338_en_US__4image(13001)
     
  6. Capture OTP and paste the same at below OTP verification window.
    SLN308338_en_US__5image(13002)
     
  7. Once authentication validated, the successfully integrated screen will be displayed.
     

 

Article Properties


Affected Product

Servers

Last Published Date

06 Oct 2021

Version

5

Article Type

Solution