vProtect: Hyper-v-sikkerhedskopiering mislykkes med [Export] ExternalAPIException: Intern serverfejl

Summary: Efter indledende agentinstallation mislykkes vProtect Hyper-V-sikkerhedskopiering med [Export] ExternalAPIException: Intern serverfejl

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Symptoms

Hyper-v backup fails with [Export] ExternalAPIException: Internal Server Error.

En undtagelse svarende til følgende findes i nodelogfilerne:

[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] HypervRequestSender.send:43
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] ApiException, code 500

[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] ExportTask.run:135
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] Backup task failed:

com.dell.vprotect.engine.exception.ExternalAPIException: Internal Server Error
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervRequestSender.send(HypervRequestSender.java:48) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervApi.convertSnapshot(HypervApi.java:360) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.exportIncremental(DdBoostExport.java:206) ~[engine.jar:?]

Helpdesk medarbejderlogfilerne har en fejl, der ligner følgende: 

ExceptionMessage:	Could not load type 'DDBoost.ConnectorsPool' from assembly 'DDBoost, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.
ExceptionType:		System.TypeLoadException
StackTrace:
   at HyperVAgent.FileTransfer.DdBoostService.UploadConfiguration(String vmName, String exportConfPath, String backupFileName, DdBoostBackupDestination ddBoostBackupDestination)
   at HyperVAgent.Controllers.DdBoostController.UploadVmConfiguration(String vmName, DdBoostBackupDestinationDTO ddBoostBackupDestinationDto)
   at lambda_method(Closure , Object , Object[] )

Cause

Påkrævede Microsoft Visual C++ Redistributable 2013- og 2015-pakker er ikke installeret på hypervisoren.

Resolution

Helpdesk medarbejderinstallation kræver .NET Framework 4.7.2 eller nyere, Microsoft Visual C++ Redistributable 2013 og 2015. 

vcredist_x64 distribueres med agenten og kan findes på følgende placering:

C:\Program Files\vProtect\Hyper-V Agent\bin

Affected Products

vProtect
Article Properties
Article Number: 000224085
Article Type: Solution
Last Modified: 03 Apr 2025
Version:  3
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