How to retrieve the NetWorker authentication and NWUI service's keystore password

Summary: This KB can be used for decoding the base64 encrypted authc keystore password used by NetWorker.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

How to retrieve the NetWorker authentication service's keystore password in case it is forgotten.

NetWorker Authentication (AUTHC) Server:

The keystore password is stored in the following file:

Linux: /nsr/authc/conf/authc-server-app.properties

Windows (Default):  C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\conf\authc-server-app.properties

NetWorker Web User Interface (NWUI) Server:

The keystore password is stored in the following file:

Linux: /nsr/nwui/monitoring/app/conf/authc-server-app.properties
Windows (Default): C:\Program Files\EMC NetWorker\nwui\monitoring\app\conf\authc-server-app.properties 

How To Decrypt:

In this example, the keystore password is UGFzc3dvcmQx .

#Authc server application properties
#Wed Jun 27 20:12:11 EDT 2018
keystore.password=UGFzc3dvcmQx
samlkey.password=UGFzc3dvcmQx
keystore.filepath=C\:\\Program Files\\EMC NetWorker\\nsr\\authc-server\\tomcat\\conf\\authc.keystore
tckey.password=UGFzc3dvcmQx
samlkey.alias=emcauthcsaml


Paste the encoded password in https://www.base64decode.org/ This hyperlink is taking you to a website outside of Dell Technologies. then click "Decode." The decoded password is returned. In this example, the base64 decoded password is Password1.
decoding base64 password into plaintext 
 

Affected Products

NetWorker

Products

NetWorker Family
Article Properties
Article Number: 000158494
Article Type: How To
Last Modified: 10 Nov 2025
Version:  6
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