Dell Pro Desktop Speakerphone SP3022 Missing from Audio Devices After Resuming from Standby or Hibernate

Summary: Customer may find the Dell Pro Desktop Speakerphone SP3022 appears to be turned off, not responding, or may be missing from the audio devices in the Windows setup screen.

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Symptoms

Affected Products:

  • Dell Pro Desktop Speakerphone SP3022

Affected Versions:

  • FW 1.1.5

Cause

During modern standby, the Dell Pro Desktop Speakerphone SP3022 is turned off and periodically scans for USB wake when the computer wakes up from standby. The device can sometimes miss the USB wake command and does not wake up.

Speakerphone appears powered off and not responding
Figure 1: The speakerphone appears turned off and not responding

In the device manager, there maybe an instance of USB Device descriptor failed;

Device Manager
Figure 2: (English Only) Device Manager

 

Resolution

  • Download and upgrade Speakerphone firmware 1.17.4, or later to fix the issue:

Dell Speakerphone SP3022 Firmware Update Utility
Figure 3: (English Only) Dell Pro Desktop Speakerphone SP3022 Firmware Update Utility

  • Perform a hot plug (unplug the USB, wait 3sec, and plug again).
  • Alternative, perform a power cycle.

Affected Products

Dell Pro Desktop Speakerphone SP3022
Article Properties
Article Number: 000197511
Article Type: Solution
Last Modified: 01 Jul 2025
Version:  7
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