PowerFlex 3.X: Unable to Create Lockbox After Java Upgrade
Summary: PowerFlex Gateway (GW) Web UI does not load, and the end-user cannot create a lockbox after Java Upgrade to version 1.8.0 build 351.
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Symptoms
PowerFlex Gateway version 3.6.0.4
Upgraded Java version to 1.8.0 build 351
The Gateway Web UI shows the error:
This site can't be reached The connection was reset. ... ERR_CONNECTION_RESET
Gateway ScaleIO.log shows the following error:
2024-08-14 10:02:11,609 [Thread-3] ERROR c.e.s.a.mdm_proxy.MdmProxyServiceGW - in ScaleIo alert poller: java.lang.IllegalStateException: Failed to load default crypto configuration. Either instantiate Lockbox with a custom crypto configuration or install a JCE provider which is capable of supporting the default crypto configuration
The following error message may also be seen when creating a lockbox:
/opt/emc/scaleio/gateway/bin/FOSGWTool.sh --set_mdm_credentials --mdm_user admin --create_default_lockbox --mdm_password "<mdm_password>" Exception in thread "main" java.lang.IllegalStateException: Failed to load default crypto configuration. Either instantiate Lockbox with a custom crypto configuration or install a JCE provider which is capable of supporting the default crypto configuration
Impact
Unable to access the GW UI or create a lockbox.
Cause
After upgrading Java to version 1.8.0_351, the GW UI fails to load and cannot create a lockbox. This issue arises because JAR files signed with SHA-1 algorithms are restricted by default in Java and treated as unsigned.
The problem is related to the cryptoj library signed with SHA-1 and used by the GW.
Resolution
Upgrade the PowerFlex Gateway to version 3.6.1 or higher.
Impacted Version:
PowerFlex 3.6 or lower
Fixed Version:
PowerFlex 3.6.1
Article Properties
Article Number: 000228082
Article Type: Solution
Last Modified: 02 Jan 2026
Version: 2
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