OpenManage Enterprise: Services Plug-in Does Not Show Servers

Summary: OpenManage Enterprise (OME) Services plug-in may not show a device, or the device is in staging status.

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Instructions

Scope:

Devices discovered and inventoried in OpenManage Enterprise (OME) reflect the information available as of the last successful inventory. Integration to plugins such as Services is not available if OpenManage Enterprise has not detected the new capabilities of the device.
 

Solution:

Confirm that the DRAC is responsive and accessible to log in. 

  1. In the OpenManage Enterprise Web Interface, go to Device, click the Device Name, and confirm that the device summary loads without errors.
  2. Click Warranty and confirm that the device has the correct contracts to onboard to Services.

If the device shows in staging or does not show in the OpenManage Enterprise Services plug-in, perform the following steps:  

NOTE: By default, OpenManage Enterprise runs an inventory task every 24 hours.

 

  1. From OpenManage Enterprise > Monitor > Troubleshooting > Device, ping the device and confirm network connectivity.
  2. From the OpenManage Enterprise Devices page, click System > Inventory > Run inventory on the device. Wait for the operation to complete. 
  3. From the OpenManage Enterprise Devices page, click System > Discovery > Onboarding and provide the device credentials. Wait for the operation to complete. 

If the above steps do not resolve the issue, try the following steps on one or more devices to force synchronization:

  1. From the OpenManage Enterprise Devices page, click System > More Actions > Delete the Device.  
  2. Reboot the iDRAC on the device.
  3. From the OpenManage Enterprise Devices page, click Discovery > Discover Devices, and provide the IP and credentials for the DRAC. 
  4. From the OpenManage Enterprise Devices page, click System > Discovery > Onboarding and provide the device credentials. Wait for the operation to complete.
  5. Verify in OpenManage Enterprise Services that the device shows correctly.

A successful inventory of the device in OpenManage Enterprise extends the capabilities to OpenManage Enterprise plugins such as Services. If issues persist, confirm network connectivity to the device from OpenManage Enterprise.

Affected Products

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, Dell OpenManage Enterprise, OpenManage Enterprise SupportAssist, Dell EMC OpenManage Enterprise, OpenManage Enterprise APEX AIOps Observability , OpenManage Enterprise Services, OpenManage Enterprise SupportAssist, PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...
Article Properties
Article Number: 000213172
Article Type: How To
Last Modified: 09 Apr 2025
Version:  7
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