IDPA: UI show Backup Agents Installation in Progress with circle spinning after deployment

Summary: The Integrated Data Protection Appliance (IDPA) User Interface (UI) shows Agents Install in Progress, installer complete. A missing success identify makes the UI think agents are being installed. ...

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Symptoms

  • A Backup Agents installation in Progress message appears on the Appliance Configuration Manager (ACM). 
  • AVI shows no packages ready to install. History shows packages as complete, while on ACM the 
  • A Backup Agents installation in Progress message appears:

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Cause

This issue occurs after a new deployment.

Resolution

  1. Log in to Avamar: https://<Avamar_IP>/avi 

The Verified AVI installer user interface for Avamar shows no packages waiting to be installed and history shows packages completed.

 

  1.  Log in to Avamar SSH.

Verified status of dpnctl status and all services are up and running fine.
Run the command: dpnctl status

 

  1. Log in to ACM SSH and run the following command to clear the Backup Agents installation in Progress message: touch /usr/local/dataprotection/var/av_ucd_install_success
     
  2. Restart the ACM webapp service using the below commands: Stop webapp
Stop webapp service: service dataprotection_webapp
Start webapp service: service dataprotection_webapp start

Affected Products

Integrated Data Protection Appliance Family

Products

PowerProtect Data Protection Software, Integrated Data Protection Appliance Family
Article Properties
Article Number: 000170900
Article Type: Solution
Last Modified: 20 Jan 2026
Version:  4
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