DSU: mlxmanager.exe crashes on Windows Server 2016
Summary: The Inventory Collector component of Dell System Update (DSU) may log a crash fault during inventory of a host running on Windows Server 2016.
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Symptoms
The following log entry may be noted in the System event log of Windows Server 2016 while inventorying a host for version compliance with Dell System Update (DSU):
Faulting application name: mlxfwmanager.exe, version: 4.12.0.105, timestamp: 0x00000000
Faulting module name: msvcrt.dll, version: 7.0.14393.2457, timestamp: 0x5b7e2c5b Exception code: 0xc0000005 Fault offset: 0x000000000005d1c2Cause
A module within the Inventory Collector version 24.03 component of DSU that detects the presence of Mellanox CX cards.
Resolution
The crash has been fixed with Inventory Collector 24.09.
Run DSU.exe again making sure the host it connected to the Internet and can automatically download the latest Inventory Collector 24.09 component.
Affected Products
Dell System UpdateArticle Properties
Article Number: 000228130
Article Type: Solution
Last Modified: 10 Jul 2025
Version: 2
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