Número del artículo: 000178942
Before troubleshooting it is important that this error is likely to happen on batteries over a year old and also when the customer uses the battery plugged in most of the time
Make Sure Desktop Mode is Disabled
Desktop mode is only available when the OSD driver is installed, on Dell systems is part of the Quickset application
To disable it do the following:
Run an ePSA test on the battery only
You can also run an On-line Diagnostic by Clicking Here
Go to the BIOS and confirm that the AC Adapter is properly detected under the Main tab
If the AC Adapter is not being detected properly disconnect it and reconnect it while in the BIOS
Check the battery health under the Advanced tab in the BIOS (All revs of 13, 14, 15, 17 and 18)
Update the BIOS to the latest available at https://www.dell.com/support/drivers
Unplug the AC Adapter from the system
Unplug the power cord from the AC Adapter and from the wall outlet
Remove or Disconnect the battery from the system
Press and hold the power button for 30 seconds
Reconnect the battery
Plug the AC Adapter back to the wall and to the system
If the issues persist ask the customer to use the system on battery until the battery runs out and then charge it for 4 hours with the system off
The first step in case your system battery is draining quickly is run a battery diagnostic
Click Here to run a diagnostic On-line
The test will let you know if your battery needs replacement or not
If you have an Alienware 13 R1/R2, Alienware 15 R1/R2 or Alienware 17 R2/R3 please follow our article: Disable Express Charge on Alienware Systems and Improve Battery Life
Batteries need regular usage to mantain healthy charge levels. To keep your battery healthy follow these recommendations:
Alienware system batteries have a 1 year limited warranty. PLease note that if your system has more than one year warranty, your batttery will only be covered in warranty for the first year
You can check your system warranty online at dell.com/support
If the above tests indicate you may contact techical support for further assistance
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Alienware
21 nov 2023
6
How To