VxRail: RASR Process Fails With "Script 15_setup_node.sh execution error"

Resumen: RASR process fails with "Installation Status: ERROR: Script 15_setup_node.sh execution error"

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.

Síntomas

When attempting to reset DELL VxRail nodes using the RASR reset procedure, the RASR process may fail with the following error:
"Installation Status: ERROR: Script 15_setup_node.sh execution error"
Screenshot of RASR error 

There are two possible failure scenarios observed in the field:

1. The following messages can be seen in fist.log (VxRail: How to collect the logs to troubleshoot a RASR issue?)

"Failed to generate disk mappings, ERROR:('Invalid slot %s on disk %s', u'N/A', u'50000397bc896591')"


And

Got response from PTAgent. Code 200


2. During the RASR process, the following warnings were encountered while preparing the system:

Could not bring up network (Did not get an IP Address from DHCP server)


And the ipv4 address will always show 0.0.0.0 in DCUI. The following message is also shown in fist.log:

msg = '503 Service Unavailable (Failed to connect to endpoint: [N7Vmacore4Http16LocalServiceSpecE:0x03e100b8] _serverNamespace = /sdk action = Allow _port = 8307)' 

 

 

Causa

Scenario#1: This issue can be caused if the vxadmin account is removed from the iDRAC users list.
To check if the vxadmin user is present, connect to the iDRAC UI and goto iDRAC Settings->User Authentication.

Scenario#2: This issue can be caused by improper network configuration from the switch side. 

Resolución

Scenario#1: If the vxadmin account is not present it must be added, see: VxRail: iDRAC settings that cannot be changed
Once the vxadmin has been added back with all appropriate permissions and password, reattempt the RASR procedure.

Scenario#2:  Disconnect the network cable from the switch and perform RASR again.

Productos afectados

VxRail, VxRail 460 and 470 Nodes, VxRail Appliance Series, VxRail G Series Nodes, VxRail D Series Nodes, VxRail D560, VxRail D560F, VxRail E Series Nodes, VxRail E460, VxRail E560, VxRail E560F, VxRail E560N, VxRail E660, VxRail E660F, VxRail E660N , VxRail E665, VxRail E665F, VxRail E665N, VxRail G560, VxRail G560F, VxRail P Series Nodes, VxRail P470, VxRail P570, VxRail P570F, VxRail P580N, VxRail P670F, VxRail P670N, VxRail P675F, VxRail P675N, VxRail S Series Nodes, VxRail S470, VxRail S570, VxRail S670, VxRail Software, VxRail V Series Nodes, VxRail V470, VxRail V570, VxRail V570F, VXRAIL V670F, VxRail VD-4510C, VxRail VD-4520C, VxRail VD Series Nodes, VxRail VE-660, VxRail VE-6615, VxRail VP-760, VxRail VP-7625, VxRail VS-760 ...
Propiedades del artículo
Número del artículo: 000050335
Tipo de artículo: Solution
Última modificación: 17 jun. 2025
Versión:  4
Encuentre respuestas a sus preguntas de otros usuarios de Dell
Servicios de soporte
Compruebe si el dispositivo está cubierto por los servicios de soporte.