Dell Data Protection Encryption Message is Displayed "Encryption Administrator Password"

Résumé: Customer may report an "Encryption Administrator Password" message occurs on every startup or reboot on computers with Dell Encryption (formerly Dell Data Protection | Encryption) installed. ...

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Symptômes

Affected Products:

  • Dell Encryption
  • Dell Data Protection | Encryption

Encryption Administrator Password
Figure 1: (English Only) Encryption Administrator Password

This issue occurs after changing any policy, password, or client user changes including adding a client user. Next to the Key Backup icon within the UI a yellow circle with an exclamation appears indicating Key Backup is required.

Dell Data Protection | Encryption status
Figure 2: (English Only) Dell Data Protection | Encryption status

Cause

Not Applicable

Résolution

To eliminate the persistent message from being displayed, double-click the Key Backup icon and follow the on-screen instructions through completion.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Produits concernés

Dell Encryption
Propriétés de l’article
Numéro d’article: 000124865
Type d’article: Solution
Dernière modification: 05 mars 2024
Version:  8
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