Audio Driver Issue After Windows 10 Update KB4343909

Résumé: This article contains information about how to fix audio driver issues after installing Windows 10 Update KB4343909.

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Symptômes

After updating Windows 10, your system audio may stop working, and the Device Manager will have an error for the audio device.

Windows 10 Device Manager

The error may say Code 31 or 38, error message "device drivers could not be installed."

Cause

No cause information is available.

Résolution

Device Manager

The following steps should resolve this issue.

  1. Open Device Manager. Press the Windows logo key and the R key simultaneously. This should open a Run Box.
    Windows Run Box
     
  2. Type devmgmt.msc and click OK or press Enter.
  3. Device Manager opens.
    Windows 10 Device Manager Example
     
  4. In Device Manager, right-click the problem driver and select update driver.
  5. Choose "Browse my computer for driver software."
  6. Select "Browse…" and select the folder that is located here: C:\Windows\WinSxS
  7. Ensure the "Include subfolders" box is selected, then click Next.
  8. Windows should install drivers successfully.
  9. Reboot your System.
  10. Now you can reinstall the Dell audio driver successfully from: Dell.com/Support/Drivers.

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Propriétés de l’article
Numéro d’article: 000123786
Type d’article: Solution
Dernière modification: 14 juil. 2025
Version:  9
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