Avamar: Instant Access restore fails: vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary
Résumé: vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary "A general runtime error occurred. Key provider NKP1 is not compatible with host Reason the host does not support Native Key Provider because it is not in a cluster" ...
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Symptômes
Instant Access fails with this error in the Avamar UI.
"ERROR Query create VM failed to start with error: RuntimeFault.summary NKP1 not found key provider NKP1 not found"
Error the vmir.log
"ERROR Query create VM failed to start with error: RuntimeFault.summary NKP1 not found key provider NKP1 not found"
Error the vmir.log
vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary vmir Error <0000>: Failed to create VM
Cause
The root cause is VMware related.
Résolution
The ESX host must be removed and readded to the cluster, and the Encryption settings must be changed.
Work with VMware Support, if required.
Work with VMware Support, if required.
Informations supplémentaires
https://communities.vmware.com/t5/VMware-vSphere-Discussions/Virtual-TPM-error/td-p/2872159
Produits concernés
Data Protection, Data Backup & Protection Software, Avamar, Avamar Client for VMwarePropriétés de l’article
Numéro d’article: 000213173
Type d’article: Solution
Dernière modification: 23 oct. 2024
Version: 3
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