NetWorker Virtual Edition: NetWorker Management Console User Interface Stops Responding after NVE Upgrade, and shows a progress bar at 53%
Résumé: NetWorker Virtual Edition was successfully upgraded, but when the NetWorker Management Console user interface is launched, it automatically goes to the Tab: Host and stops responding. The message showing is "Getting information from NetWorker Server myNVEhostname." The progress bar stops responding at 53%. ...
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Symptômes
The /opt/lgtonmc/logs/gstd.raw log reports:
The NetWorker Management Console stops responding at approximately 53%:
Figure 1: NetWorker Management Console stops responding at 53% Error.
0 MM/DD/YY HH:MM:SS 2 0 0 2631079744 2283 0 myNVEhostname gstd NSR warning EMC GST Trap Handler has started
0 MM/DD/YY HH:MM:SS 1 5 0 2457421568 2283 0 myNVEhostname gstd NSR notice MM/DD/YY HH:MM:SS.690938 ERROR generated: "Program not registered" in file "/disks/nasbld/nas65/nw/19.9/nsrwebui/modules/nsm/gt_server.c" line #754
0 MM/DD/YY HH:MM:SS 1 5 0 2440636160 2283 0 myNVEhostname gstd NSR notice MM/DD/YY HH:MM:SS.868902 ERROR generated: "Program not registered" in file "/disks/nasbld/nas65/nw/19.9/nsrwebui/modules/nsm/gt_server.c" line #754
0 MM/DD/YY HH:MM:SS 2 0 0 2440636160 2283 0 myNVEhostname gstd NSR warning base: Failed to fetch/store recover jobs reporting information for server myNVEhostname
0 MM/DD/YY HH:MM:SS 1 5 0 2457421568 2283 0 myNVEhostname gstd NSR notice MM/DD/YY HH:MM:SS.010707 poll: ERROR, poll_clean_error
See Dell article 22793, NetWorker: How to use nsr_render_log
The NetWorker Management Console stops responding at approximately 53%:
Figure 1: NetWorker Management Console stops responding at 53% Error.
Cause
The cpdb Folder (path /nsr/res/cpdb) is corrupt in NVE, and must be refreshed.
Résolution
The NetWorker Services on NVE must be stopped and the cpdb folder renamed to fix this issue.
- Stop NW Services:
nsr_shutdown
- Rename /nsr/res/cpdb to /nsr/res/cpdb.old:
mv /nsr/res/cpdb /nsr/res/cpdb.old
- Start NW Services:
systemctl start networker systemctl status networker
- Validate new cpdb folder:
myNVEhostname:/nsr/logs # ls -lart /nsr/res/cpdb* drwx------ 12 root root 4096 Nov 9 2015 cpdb.old drwx------ 12 root root 4096 Oct 4 08:23 cpdb
- Launch NMC UI and validate.
Produits
NetWorkerPropriétés de l’article
Numéro d’article: 000218243
Type d’article: Solution
Dernière modification: 23 Oct 2024
Version: 4
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