AppSync: Not enough space to create the consolidated log file

Summary: Agent Log fails with: Not enough space to create the consolidated log file

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Symptoms

New Client Install  
 

GUI ERROR
Support // AppSync Log Collection
Agent Log fails with: Not enough space to create the consolidated log file

Below are the errors we can see from the AppSync logs:

AppSync server logs:


<DATE> INFO [EJB default - 6] [commands.logCollection.CollectLogsCommandBean]
>>> Collecting logs for unix host <Client-Host>
<DATE> INFO [EJB default - 6] [commands.logCollection.CollectLogsCommandBean]
>>> consolidateUnixLogs flag is true.
Creating the consolidated log on host : <Client-Host>
<DATE>  DEBUG [EJB default - 6] >>> Entered createConsolidatedLog
<DATE>  DEBUG [EJB default - 6] >>> Returning :  MaxInputBufferSize :65536
<DATE> INFO [EJB default - 6] >>> acpInstallPath in createConsolidatedLog is: /opt/emc/appsync
<DATE> DEBUG [EJB default - 5] [com.emc.archway.services.entity.AWEntityServiceBean]
>>> deleting entity :12345678-1234-12345678 Entity :com.emc.archway.esrs.LogCollectionEntity
<DATE> INFO [EJB default - 6] >>> Log location is: /opt/emc/appsync/logs/consolidatedlogs
<DATE> DEBUG [EJB default - 5] [com.emc.archway.commands.logCollection.ScheduleAutomatedLogDeletionCommandBean]
>>> ESRS Automated log deletion is being scheduled.
<DATE> INFO [EJB default - 5] [com.emc.archway.commands.logCollection.CollectLogsCommandBean]
>>> Sleeping for 10 seconds for jobs  to complete,
log collection is being performed from selected resources .
<DATE>  INFO [EJB default - 6] >>> result.getOutput():Sudo user :
Trying to del old consolidated logfiles
##########################################################
Total size of Logs in bytes :  113190918.0
Total available size in bytes : 3901288.0
##########################################################
<DATE>  ERROR [EJB default - 6] >>> Error occured while doing ssh. Log consolidation failed.:
Not enough space to create the consolidated log file
<DATE>  ERROR [EJB default - 6] >>>
Not enough space to create the consolidated log file
<DATE>  ERROR [EJB default - 6] [com.emc.archway.commands.logCollection.CollectLogsCommandBean]
>>> Exception Occurred: SpaceNotAvailableException, Message:
Not enough space to create the consolidated log file
 

Cause

Not enough space in /tmp  on the AIX host
There is enough space in /opt/emc/appsync/logs/consolidatedlogs. 

Resolution

Need to perform any of the below two steps to resolve:

1.Increase space in /tmp on AppSync Client Host
2. De-Select  Collect consolidated log  in AppSync GUI 

Érintett termékek

AppSync

Termékek

AppSync
Termék tulajdonságai
Article Number: 000168177
Article Type: Solution
Utoljára módosítva: 18 szept. 2025
Version:  3
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