PowerStore upgrade (NDU) to 3.2.x completed but Update Cluster Configuration failed to perform post upgrade commands

Summary: PowerStore: Upgrade succeeded. Failed to perform post upgrade commands: Encountered an exception while processing SupportAssist Enable command. (0xE04030010046) GUI shows: Upgrade succeeded. Failed to perform post upgrade commands: Encountered an exception while processing SupportAssist Enable command. (0xE04030010046) ...

Ez a cikk a következő(k)re vonatkozik: Ez a cikk nem vonatkozik a következő(k)re: Ez a cikk nem kapcsolódik egyetlen konkrét termékhez sem. Ez a cikk nem azonosítja az összes termékverziót.
További források megtekintése

Symptoms

GUI shows:
Pre Stage Completed
Health Check Completed
Upgrade Completed
Commit Upgrade completed
Finalize Upgrade Pending
Update Cluster Configuration Completed
Update Database Pending
Cleanup Pending
Failed to perform post upgrade commands Support Assist Issue.PNG

Cause

The NDU completed and was committed successfully but failed during post upgrade commands while processing SupportAssist Enablement.

This is a timing issue which occurs during the updateLicenseAfterNDU stage when SupportAssist doesn't enable within the 15 second time limit.

Resolution

Workaround:
SupportAssist will normally enable successfully as part of the failed NDU process even though the time limit was exceeded.
Verify SupportAssist is enabled and then retry the NDU from the GUI and it should complete successfully.

Fix:
This issue will be fixed in a future code release.

If assistance is required please contact Dell Technical Support or your authorized service provider and reference this article.

Érintett termékek

PowerStore
Termék tulajdonságai
Article Number: 000210341
Article Type: Solution
Utoljára módosítva: 20 aug. 2025
Version:  4
Választ kaphat kérdéseire más Dell-felhasználóktól
Támogatási szolgáltatások
Ellenőrizze, hogy a készüléke rendelkezik-e támogatási szolgáltatással.