PowerScale: Efter klargøringsforbindelse mislykkedes trin efter klargøring
Summary: Når klargøringen af Dell SupportAssist (tilslutningsmuligheder) er afsluttet, vises en fejlmeddelelse: "Fejl: Klargøringen lykkedes, men nogle trin efter klargøring mislykkedes."
Symptoms
Scenarie 1:
Tilslutningsmuligheder bør automatisk deaktivere Secure Remote Services. Nogle gange kan automatiseringen ikke deaktivere Secure Remote Services, så der findes en fejl, f.eks. dem, der er angivet her:
OneFS 9.9.0.0 og tidligere:
Powerscale-1# # isi supportassist provision view
Provision Status:
Current State: COMPLETED
Sub-state: completed
Success or Fail: Fail
Percent Complete: 100%
Error: Provisioning was successful, however some post provisioning steps failed: Failed to disable SRSEller:
Powerscale-1# # isi supportassist provision view
Provision Status:
Current State: COMPLETED
Sub-state: completed
Success or Fail: Fail
Percent Complete: 100%
Error: RuntimeError: Failed to connect to REST server: isi_papi_d service is unavailableI OneFS 9.10 og nyere er kommandoen til kontrol nu:
Powerscale-1# isi connectivity provision viewScenarie 2:
I dette scenarie stoppede Secure Remote Services ikke med at køre, som det ses her:
Powerscale-1# # isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
Enabled: Yes <<<<<<<<<<<<<<<<<<<<<<<<<<<
Primary ESRS Gateway: 1.2.3.4
Secondary ESRS Gateway:
Alert on Disconnect: Yes
Gateway Access Pools: subnet0.pool0
Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
Download Enabled: No
SRS Download Enabled: Yes
ESRS File Download Timeout Period: 50
ESRS File Download Error Retries: 3
ESRS File Download Chunk Size: 1000000
ESRS Download Filesystem Limit: 80
Offline Telemetry Collection Period: 7200
Gateway Connectivity Status: Disconnected <<<<<<<<<<<<<<<<<<<<<<Cause
Scenarie 1:
De dæmoner, der styrer Secure Remote Services, er ikke i den forventede tilstand og kræver manuel indgriben.
Scenarie 2:
Secure Remote Services er ikke i den forventede tilstand og skal deaktiveres manuelt.
Resolution
Scenarie 1:
Generelt opstår problemet, når de to dæmoner, der styrer Secure Remote Services, er i en respekteret tilstand. Kontroller, at de har den korrekte status:
PowerScale-1# isi services -a | egrep 'esrs|rsapi'
isi_esrs_d ESRS Service Daemon Disabled
isi_rsapi_d Remote-Service API Daemon Enabled Sådan vil Secure Remote Services se ud efter aktivering af tilslutningsmuligheder:
Powerscale-1# isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
Enabled: No
Primary ESRS Gateway: 1.2.3.4
Secondary ESRS Gateway:
Alert on Disconnect: Yes
Gateway Access Pools: subnet0.pool0
Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
Download Enabled: No
SRS Download Enabled: Yes
ESRS File Download Timeout Period: 50
ESRS File Download Error Retries: 3
ESRS File Download Chunk Size: 1000000
ESRS Download Filesystem Limit: 80
Offline Telemetry Collection Period: 7200
Gateway Connectivity Status: DisconnectedIkonet isi_rsapi_d Daemon skal aktiveres, hvis den er i deaktiveret tilstand, skal du aktivere den med denne kommando:
Powerscale-1# isi services -a isi_rsapi_d enableIkonet isi_esrs_d daemon skal deaktiveres efter klargøring af forbindelse, deaktiver den med denne kommando:
Powerscale-1# isi services -a isi_esrs_d disableBekræft isi_rsapi_d kører nu på hver node, og at der ikke er flere isi_esrs_d Dæmoner, der kører med denne kommando:
PowerScale-1# isi_for_array -s "ps -auxww | egrep 'isi_rsapi|isi_esrs' | grep -v grep"Outputtet skal returnere noget, der ligner dette:
Powerscale-2# isi_for_array -s "ps -auxww | egrep 'isi_rsapi|isi_esrs' | grep -v grep"
Powerscale-1: root 2869 0.0 0.8 108068 46684 - Ss Thu00 0:03.86 /usr/sbin/isi_rsapi_d
Powerscale-2: root 3015 0.0 0.6 121852 35640 - Ss Wed00 0:05.96 /usr/sbin/isi_rsapi_d
Powerscale-3: root 3056 0.0 0.6 102756 36972 - Ss Wed07 0:04.32 /usr/sbin/isi_rsapi_d
Powerscale-4: root 2743 0.0 0.6 108676 36412 - Ss Tue21 0:04.69 /usr/sbin/isi_rsapi_d
Powerscale-2#Hvis outputtet ikke afspejler eksempelresultatet, skal du starte en indsamling og kontakte Dells tekniske support.
Hvis outputtet ser ud som i eksemplet, skal du klargøre igen ved hjælp af en ny adgangsnøgle og pinkode.
Scenarie 2:
Prøv at deaktivere Secure Remote Services med denne kommando:
PowerScale-1# isi esrs modify --enabled=false --force
Hvis kommandoen vender tilbage til prompten uden en fejl, skal du kontrollere status:
Powerscale-1# # isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
Enabled: No <<<<<<<<<<<<<<<<<<<<<<<<<<<
Primary ESRS Gateway: 1.2.3.4
Secondary ESRS Gateway:
Alert on Disconnect: Yes
Gateway Access Pools: subnet0.pool0
Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
Download Enabled: No
SRS Download Enabled: Yes
ESRS File Download Timeout Period: 50
ESRS File Download Error Retries: 3
ESRS File Download Chunk Size: 1000000
ESRS Download Filesystem Limit: 80
Offline Telemetry Collection Period: 7200
Gateway Connectivity Status: Disconnected En ny klargøring kan forsøges og bruge en ny adgangsnøgle og pinkode ved hjælp af klyngens
software-id (SWID).Hvis kommandoen fejler og ikke deaktiveres, skal du starte en indsamling og kontakte Dells tekniske support.
Dette problem forventes løst i en fremtidig OneFS-kodeversion.