NVP-vProxy: FLR failing - Unable to retrieve contents from VM "connection timed out"

요약: The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. While attempting to perform a file-level restore (FLR) with the vProxy, the mount operation fails and NetWorker cannot determine if the VM has the vProxy FLR agent installed. The vProxy is unable to communicate with the VM's ESXi host over port 443 and times out. Correct firewall configuration to allow the vProxy to communicate with the ESXi host over port 443. ...

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증상

The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. While attempting to perform a file-level restore (FLR) with the vProxy, the mount operation fails and NetWorker cannot determine if the VM has the vProxy FLR agent installed.

The vProxy /opt/emc/vproxy/runtime/logs/vflrd mount session log shows: 
YYYY/MM/DD HH:MM:SS ERROR:  [@(#) Build number: 204] Unable to retrieve contents of file '/tmp/vmware-root/vpvmware89.out' from VM 'testvm01' (vm-6720): Get https://ESXi_IP_ADDRESS:443/guestFile?id=14&token=52d7347a-58ec-4040-f346-ece69132bef414: dial tcp ESXi_IP_ADDRESS:443: getsockopt: connection timed out
..........
YYYY/MM/DD HH:MM:SS ERROR:  [@(#) Build number: 204] Cannot determine presence of FLR agent on VM 'testvm01' (vm-6720): Failed to determine if vProxy Agent is installed on "testvm01": Cannot identify vProxy Agent version on VM 'testvm01' (vm-6720) in ''

원인

The vProxy is unable to communicate with the target VM's ESXi host over port 443 and times out. 
vproxy01:~ #  curl -v 10.1.1.5:443
* Rebuilt URL to: 10.1.1.5:443/
* Hostname was NOT found in DNS cache
*   Trying 10.1.1.5...
* connect to 10.1.1.5 port 443 failed: Connection timed out
* Failed to connect to 10.1.1.5 port 443: Connection timed out
* Closing connection 0
curl: (7) Failed to connect to 10.1.1.5 port 443: Connection timed out

해결

As a temporary workaround, test the curl port 443 connection to another ESXi host, and if the connection is successful perform the FLR to a VM of the same operating system type which resides on this ESXi host. The vProxy appliance must have VMware datastore access to the datastores connected to this ESXi host. 

To perform an FLR to the existing ESXi host, correct the firewall configuration to allow the vProxy to communicate with the target VM's ESXi host over port 443. 
vproxy01:~ #  curl -v 10.1.1.5:443
* Rebuilt URL to: 10.1.1.5:443/
* Hostname was NOT found in DNS cache
*   Trying 10.1.1.5...
* Connected to 10.1.1.5 (10.1.1.5) port 443 (#0)
* Empty reply from server
* Connection #0 to host 10.1.1.5 left intact
curl: (52) Empty reply from server
 
NVP vProxy: Troubleshooting Network Connectivity For Backup and Restore Operations

추가 정보

NVP vProxy: FLR mount fails "Unable to transfer file vProxy-FLRAgent to VM"

해당 제품

NetWorker

제품

NetWorker
문서 속성
문서 번호: 000032714
문서 유형: Solution
마지막 수정 시간: 28 5월 2025
버전:  4
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