문서 번호: 000142229
Alienware 15 R2 & 17 R3 - External LCD Display will flash when playing a video
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Alienware 15 R2 & 17 R3 - External LCD Display will flash when playing a video
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This article will show you how to solve LCD distortion, lines, flickering issues with your Alienware 15 R2 and 17 R3 when playing videos on an external LCD 4K display.
Problem Description
The laptop LCD will be flickering if use an UHD resolution (3840 X 2160) and in addition an external 4k monitor is connected using a Type-C dongle.
To replicate the issue, Boot to the Operating System , connect the 4K monitor with Type C to HDMI/VGA dongle and play a video (using Clone mode for Dual Monitors). The laptop LCD can play normal, but sometimes the LCD will flash or show garbage in the screen.
Work-around / Solution
If you want to play a 4k video by external monitor which is connected with Type-C to unit. Please keep your external display mode at ‘projector only’/ ‘second screen only’ mode then play the video.
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영향을 받는 제품
Alienware 15 R2, Alienware 17 R3
마지막 게시 날짜
10 4월 2021
버전
3
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Solution