Avamar: Could not save console server data to server - Caused by multiple mcserver.xml files in the prefs directory

This event can be logged as a Dial Home event, an MC UI event, or seen on the command line on the Avamar Utility Node:

Symptom: 22402, Desc: Could not save console server data to server.

Multiple copies of the mcserver.xml file in the directory "/usr/local/avamar/var/mc/server_data/prefs" can cause a Management Console Server (MCS) flush (aka backup) to fail.

If additional copies exist, and the file is not named correctly, the backup process cannot properly identify the file for backup and fails.

Multiple copies of the file can exist if MCS troubleshooting is performed on the utility node.

1. Confirm the existence of multiple mcserver.xml files in the /usr/local/avamar/var/mc/server_data/prefs directory:

ls -l /usr/local/avamar/var/mc/server_data/prefs/

See APPENDIX A for examples.

a. If only one copy of the mcserver.xml file exists, review Avamar: Symptom Code 22402 - Could not save console server data to server (Resolution Path) for additional help.

b. If more than one copy of the file exists and the name does not begin with "x-" go to Step 2.

2. Correct any mcserver.xml file names that do not include "x-"  to include "x-" at the beginning of the name:

cd /usr/local/avamar/var/mc/server_data/prefs/

mv mcserver.xml.xxx x-mcserver.xml.xxx

(Where xxx is the name of the additional file in the directory)

3. Monitor the MC UI Event Monitor to ensure that MCS flushes are now working. If not, return to Avamar: Could not save console server data to server (Symptom Code 22402) Resolution Path for additional help.

APPENDIX A: Example output showing mcserver.xml with additional files in the directory with incorrect names:

ls -l /usr/local/avamar/var/mc/server_data/prefs/

drwxr-xr-x  2 admin admin  4096 Oct 18 11:44 . 
drwxr-xr-x  7 admin admin  4096 Nov 16 11:45 .. 
-rwxrwx---  1 admin admin 31358 Oct 18 11:44 mcserver.xml 
-rwxr-x---  1 admin admin 31366 Oct 18 11:42 mcserver.xml.10.24.2013
-rwxr-x---  1 admin admin 31366 Oct 18 11:42 mcserver.xml.11.17.2012
-rw-r--r--  1 admin admin  4506 Sep 23  2003 preferences.dtd