Avamar: SharePoint backup error "Windows structured exception ACCESS_VIOLATION"

요약: This knowledge base (KB) article provides a workaround for SharePoint backup failures due to simultaneous backups on backend servers.

이 문서는 다음에 적용됩니다. 이 문서는 다음에 적용되지 않습니다. 이 문서는 특정 제품과 관련이 없습니다. 모든 제품 버전이 이 문서에 나와 있는 것은 아닙니다.

증상

SharePoint backups may fail or complete with exception errors similar to the following:

2014-04-29 20:13:27 avmossvss Error <0000>: The back-end client SQLBACKEND will be dropped later in the process. 
2014-04-29 20:16:27 avmossvss Error <0000>: The back-end plug-in on client SQLBACKEND (10.1.1.1) terminated with errorcode 10019: Externally cancelled by Administrator.
2014-04-29 20:24:33 avmossvss Error <13968>: The back-end client [SQLBACKEND] has failed to backup, so its components will not be displayed for restore. 
2014/04/30-01:24:38.88199 mossvss_ctl_sup DEBUG-ERROR <0378> threadimpl::runthread() - Windows structured exception ACCESS_VIOLATION in threadID 20148 

원인

SQL maintenance jobs on the backend database server either start simultaneously or overlap with the SharePoint backup on the frontend client. These conflicting backup jobs then cause either or both jobs to fail. Though the SharePoint backup starts on the frontend client, that frontend client sends a subworkorder to each backend client to back up the SharePoint databases. If another process locks the SharePoint databases, then the SharePoint plugin is unable to back up the databases on the backend client.

The backend clients in the SharePoint farm being registered to a different Avamar grid than the frontend client can also lead to similar errors.

해결

Rearrange the scheduled jobs for either the SQL maintenance or Avamar SharePoint backup to a different time range, so that they do not overlap.

If the servers in the SharePoint farm are registered to different Avamar grids, re-register all of them to the same Avamar grid. For federated backups (SharePoint, Exchange, SQL AlwaysOn), registering the Windows clients to different Avamar grids is not a supported configuration.

해당 제품

Avamar, Avamar Client for Windows, Avamar Plug-in for SharePoint VSS, Avamar Plug-in for SQL
문서 속성
문서 번호: 000165924
문서 유형: Solution
마지막 수정 시간: 29 9월 2025
버전:  4
다른 Dell 사용자에게 질문에 대한 답변 찾기
지원 서비스
디바이스에 지원 서비스가 적용되는지 확인하십시오.