Dell VxRail: Doplněk VxRail zobrazuje chybu "The provided vCenter credentials are not valid"

Doplněk VxRail 7.0.x nebo 8.0.x nefunguje. Zobrazí se chyba:

The provided vCenter credentials are not valid

Zkontrolujte uživatelské jméno a heslo účtu pro správu systému vCenter a ujistěte se, že jsou správné a platné.

• 1. scénář: V mikroslužbách, konkrétně v do-clusteru, dochází k problému s překladem názvů.

/var/log/microservice_log/short.term.log zobrazuje Temporary failure in name resolution nebo No address associated with hostname.

"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737166669Z stderr F 2022-06-23 13:54:04,736 [ERROR] <Dummy-152:139828974536264> executor.py resolve_or_error() (456): An error occurred while resolving field ClusterDomainOwnerQuery.cluster"
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737174033Z stderr F Traceback (most recent call last):"
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737177269Z stderr F File ""/home/app/api/graphql_query/resolver/ClusterResolver.py"", line 21, in get_cluster"
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737179684Z stderr F si = soap_client.get_service_instance()"
...
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737280516Z stderr F File ""/usr/local/venv/lib64/python3.6/site-packages/do_common/socks_proxy.py"", line 40, in create_connection"
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737283191Z stderr F sock_addr_info = get_sorted_sock_addr_info(host, port)"
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737285535Z stderr F File ""/usr/local/venv/lib64/python3.6/site-packages/do_common/socks_proxy.py"", line 21, in get_sorted_sock_addr_info"
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737287589Z stderr F sock_addrs = socket.getaddrinfo(host, port, 0, socket.SOCK_STREAM)"
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737289854Z stderr F File ""/usr/local/venv/lib64/python3.6/site-packages/gevent/_socketcommon.py"", line 230, in getaddrinfo"
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737291978Z stderr F addrlist = get_hub().resolver.getaddrinfo(host, port, family, type, proto, flags)"
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737294412Z stderr F File ""/usr/local/venv/lib64/python3.6/site-packages/gevent/resolver/thread.py"", line 63, in getaddrinfo"
...
"2022-06-23 13:54:05,524" microservice.do-cluster "2022-06-23T13:54:04.737321073Z stderr F socket.gaierror: [Errno -3] Temporary failure in name resolution"

• 2. scénář: Z certifikátů důvěryhodné kořenové certifikační autority vCenter byl stažen neplatný soubor CRL.

2022-05-24T14:04:31.381+0000 INFO  [main] com.vce.commons.core.ssl.MarvinTrustManager MarvinTrustManager.reloadAllowedAuthorities:148 - PostConstruct:reloadAllowedAuthorities
2022-05-24T14:04:31.385+0000 INFO  [main] com.vce.commons.core.ssl.MarvinTrustManager MarvinTrustManager.reloadAllowedAuthorities:166 - Allowing authority permanently for cert /var/lib/vmware-marvin/trust/lin/42727c5a.0
2022-05-24T14:04:31.386+0000 INFO  [main] com.vce.commons.core.ssl.MarvinTrustManager MarvinTrustManager.reloadCrl:186 - reloadCrl
2022-05-24T14:04:31.398+0000 ERROR [main] org.springframework.web.context.ContextLoader ContextLoader.initWebApplicationContext:313 - Context initialization failed
org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'backupEVCSettingAction': Unsatisfied dependency expressed through field 'vcConnectionService'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean
with name 'VCConnectionServiceImpl': Unsatisfied dependency expressed through field 'connectionService'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'connectionHelper': Unsatisfied dependency expressed through field 'connectionFactory'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'vcConnectionService':
 Unsatisfied dependency expressed through field 'marvinTrustManager'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'marvinTrustManager': Invocation of init method failed; nested exception is java.security.cert.CRLException: Empty input

vxm:/home/mystic # ls -l /var/lib/vmware-marvin/trust/lin/
total 8
-rw-r--r-- 1 tcserver pivotal 1489 May 17 10:47 42727c5a.0
-rw-r--r-- 1 tcserver pivotal  0 May 17 10:47 42727c5a.r0

• Scénář 3: Chyba certificate verify failed

/var/log/microservice_log/short.term.log

2022-03-21-08:06:25 microservice.do-cluster "ssl.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:852)"
2022-03-21-08:06:25 microservice.do-cluster ""
2022-03-21-08:06:25 microservice.do-cluster "During handling of the above exception, another exception occurred:"
2022-03-21-08:06:25 microservice.do-cluster ""
2022-03-21-08:06:25 microservice.do-cluster "Traceback (most recent call last):"
2022-03-21-08:06:25 microservice.do-cluster " File ""/usr/local/venv/lib64/python3.6/site-packages/graphql/execution/executor.py"", line 452, in resolve_or_error"
2022-03-21-08:06:25 microservice.do-cluster " return executor.execute(resolve_fn, source, info, **args)"
2022-03-21-08:06:25 microservice.do-cluster " File ""/usr/local/venv/lib64/python3.6/site-packages/graphql/execution/executors/sync.py"", line 16, in execute"
2022-03-21-08:06:25 microservice.do-cluster " return fn(*args, **kwargs)"
2022-03-21-08:06:25 microservice.do-cluster " File ""/home/app/api/graphql_query/cluster_do_query.py"", line 59, in resolve_cluster"
2022-03-21-08:06:25 microservice.do-cluster " cluster = ClusterResolver.get_cluster(vc_conn_info_input, cluster_argument)"
2022-03-21-08:06:25 microservice.do-cluster " File ""/home/app/api/graphql_query/resolver/ClusterResolver.py"", line 23, in get_cluster"
2022-03-21-08:06:25 microservice.do-cluster " raise GraphQLError('Failed to connect to vCenter {}'.format(vc_conn_info_input.get('host')))"
2022-03-21-08:06:25 microservice.do-cluster "graphql.error.base.GraphQLError: Failed to connect to vCenter None"

• 4. scénář: Certifikát SSL nástroje vCenter není plně kvalifikovaný.

/var/log/microservice_log/short.term.log

2022-04-20-06:00:16 microservice.do-cluster " File ""/usr/lib64/python3.6/ssl.py"", line 694, in do_handshake"
2022-04-20-06:00:16 microservice.do-cluster " match_hostname(self.getpeercert(), self.server_hostname)"
2022-04-20-06:00:16 microservice.do-cluster " File ""/usr/lib64/python3.6/ssl.py"", line 331, in match_hostname"
2022-04-20-06:00:16 microservice.do-cluster " % (hostname, dnsnames[0]))"
2022-04-20-06:00:16 microservice.do-cluster "ssl.CertificateError: hostname 'VC_FQDN' does not match 'VC_IP'"

vCenter's cert does not contain FQDN in Subject Alternative Name, it may contain IP address only:
echo | openssl s_client -connect <vc_fqdn>:443 2>/dev/null |openssl x509 -noout -text

X509v3 Subject Alternative Name: 
                IP Address:xx.xx.xx.xx

Example in lab:
X509v3 Subject Alternative Name:
                DNS:xxxxxxx, IP Address:xx.xx.xx.xx

• Scénář 5: Mikroslužby se nemohou připojit k nástroji vCenter s chybou No route to host.

Příkaz firewall-cmd --reload byl nedávno spuštěn v nástroji VxRail Manager.
/var/log/microservice_log/short.term.log

"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540928759Z stderr F   File ""/usr/local/venv/lib64/python3.6/site-packages/pyVmomi/SoapAdapter.py"", line 1039, in connect"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540932851Z stderr F     http_client.HTTPSConnection.connect(self)"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540936399Z stderr F   File ""/usr/lib64/python3.6/http/client.py"", line 1444, in connect"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540939008Z stderr F     super().connect()"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.54094136Z stderr F   File ""/usr/lib64/python3.6/http/client.py"", line 956, in connect"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540943688Z stderr F     (self.host,self.port), self.timeout, self.source_address)"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540946025Z stderr F   File ""/usr/local/venv/lib64/python3.6/site-packages/do_common/socks_proxy.py"", line 71, in create_connection"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540948554Z stderr F     raise err"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540950893Z stderr F   File ""/usr/local/venv/lib64/python3.6/site-packages/do_common/socks_proxy.py"", line 61, in create_connection"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540955153Z stderr F     sock.connect((sa[0], sa[1]))"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540958727Z stderr F   File ""/usr/local/venv/lib64/python3.6/site-packages/socks.py"", line 47, in wrapper"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.54096135Z stderr F     return function(*args, **kwargs)"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540963723Z stderr F   File ""/usr/local/venv/lib64/python3.6/site-packages/socks.py"", line 780, in connect"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.54096604Z stderr F     super(socksocket, self).connect((dest_addr, dest_port))"
"2024-01-20 04:18:35,083" microservice.do-cluster "2024-01-20T04:18:34.540968413Z stderr F OSError: [Errno 113] No route to host"

1. scénář: V mikroslužbách dochází k problému s překladem IP adres.

1. Restartujte nástroj VxRail Manager. dnsmasq service:

service dnsmasq stop
service dnsmasq start

2. Při restartu nsmasq service Zkontrolujte, zda je server DNS nástroje VxRail Manager nakonfigurován s externím veřejným systémem DNS, například 8.8.8.8.
3. Pokud překlad IP adres stále selhává, obraťte se na podporu společnosti Dell a uveďte číslo tohoto článku 000214621 spusťte nástroj pro kontrolu DNS.

2. scénář: Neplatný soubor CRL stažený z certifikátů důvěryhodné kořenové certifikační autority vCenter

Postupujte podle článku VxRail: Nelze importovat kořenové certifikáty vCenter kvůli prázdným nebo poškozeným souborům CRL, aby bylo možné odstranit prázdné nebo poškozené soubory CRL z nástroje vCenter a znovu importovat důvěryhodné kořenové certifikáty vCenter do nástroje VxRail Manager.

Scénář 3: Chyba certificate verify failed

Chcete-li vyřešit problém s certifikátem, obraťte se na podporu společnosti Dell a uveďte číslo tohoto článku 000157888.

4. scénář: Certifikát SSL nástroje vCenter není plně kvalifikovaný.

Opětovné vygenerování certifikátu SSL počítače vCenter Server > SubjectAltName musí obsahovat DNS Name=machine_FQDN.

Scénář 5: Mikroslužby se nemohou připojit k nástroji vCenter s chybou No route to host.

Restartovat rke2 spuštěním níže uvedených dvou příkazů:

bash /usr/local/bin/rke2-killall.sh
systemctl start rke2-server

Nebo

Restartujte nástroj VxRail Manager.