NetWorker: Unable to upgrade/uninstall NetWorker client

요약: Unable to manually upgrade or uninstall the NetWorker client on a Windows machine.

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증상

Unable to uninstall or upgrade the clients manually, and the logs show the following error messages:
  
MSI (s) (70:20) [11:20:44:803]: Running as a service.
MSI (s) (70:20) [11:20:44:803]: Hello, I'm your 32bit Elevated Non-remapped custom action server.
ExecFirewallExceptions:  Uninstalling firewall exception2 EMC NetWorker Remote Execution Server (C:\Program Files\EMC NetWorker\nsr\bin\nsrexecd.exe)
ExecFirewallExceptions:  Error 0x800706d9: failed to remove authorized app
ExecFirewallExceptions:  Error 0x800706d9: failed to remove application exception for name 'EMC NetWorker Remote Execution Server', file 'C:\Program Files\EMC NetWorker\nsr\bin\nsrexecd.exe'
CustomAction WixExecFirewallExceptionsUninstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (70:94) [11:20:44:975]: Note: 1: 2265 2:  3: -2147287035
 
The Microsoft Troubleshooter tool displayed the following error:
 
An error occurred while troubleshooting. 0x803C0107

An error occurred while troubleshooting:
A problem is preventing the troubleshooter from starting.

원인

The uninstall/upgrade process was failing because the "Windows Firewall service was disabled."

The NetWorker MSI installer uses a "custom action (WixExecFirewallExceptionsUninstall)" to remove firewall exceptions for `nsrexecd.exe`.
When the Windows Firewall service is not running, these actions can not complete, resulting in:
"Error 0x800706d9" → "There are no more endpoints available from the endpoint mapper" (commonly occurs when firewall service is disabled).
MSI returned "error code 1603," which is a generic fatal error during installation or uninstallation.

해결

1. Enable Windows Firewall Service.
      Open "services.msc"
      Locate Windows Firewall (or Windows Defender Firewall).
      Set Startup type to `Automatic` and start the service.
      Then retry uninstall.
2. Retry Uninstall
      Use the original MSI or "Programs and Features."
3. If Firewall Cannot Be Enabled.
      Use MSI property override to skip firewall custom action:

      cmd
       msiexec /x {ProductCode} REMOVEFIREWALL=0 /qn
 

Why Enabling Firewall Fixed It:

By enabling the "Windows Firewall service," the MSI could successfully run the firewall-related custom actions and remove the exceptions.
Alternatively, skipping the firewall custom action using `REMOVEFIREWALL=0` bypassed this step, allowing the uninstall to finish.

추가 정보

Refer to the following URL:

https://learn.microsoft.com/en-us/answers/questions/4030325/what-is-error-code-0x800706d9 (External Site)

문서 속성
문서 번호: 000400292
문서 유형: Solution
마지막 수정 시간: 18 12월 2025
버전:  1
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