Secure Connect Gateway: Connectrix Cisco MDS Switch is unreachable

Samenvatting: This article explains how to solve and error when trying to connect to the switch remotely by Secure Connect Gateway (SCG): Error: Failed to initiate Remote support due to connectivity issues from the gateway. ...

Dit artikel is van toepassing op Dit artikel is niet van toepassing op Dit artikel is niet gebonden aan een specifiek product. Niet alle productversies worden in dit artikel vermeld.
Bekijk andere hulpbronnen

Instructies


When trying to connect to the Switch remotely by Secure Connect Gateway (SCG), this error can appear:Error message on SCG 
Error: Failed to initiate Remote support due to connectivity issues from the gateway.


Resolution:
Perform the below steps:
  1. Log in to SCG (Secure Connect Gateway) User Interface Page with admin credentials.
  2. On the upper right tab, choose connectivity test.
  3. Then click test the connection.
  4. If all are green, reboot SCG Virtual Machine (this resolves the issue).
  5. If the same issue persists and all tests are green tick, contact Dell support.


Issue resolved message
 
 

Getroffen producten

Secure Connect Gateway

Producten

Secure Connect Gateway, EMC Secure Remote Services
Artikeleigenschappen
Artikelnummer: 000212403
Artikeltype: How To
Laatst aangepast: 21 nov. 2025
Versie:  4
Vind antwoorden op uw vragen via andere Dell gebruikers
Support Services
Controleer of uw apparaat wordt gedekt door Support Services.