Avamar: Instant Access restore fails: vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary
Samenvatting: vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary "A general runtime error occurred. Key provider NKP1 is not compatible with host Reason the host does not support Native Key Provider because it is not in a cluster" ...
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Symptomen
Instant Access fails with this error in the Avamar UI.
"ERROR Query create VM failed to start with error: RuntimeFault.summary NKP1 not found key provider NKP1 not found"
Error the vmir.log
"ERROR Query create VM failed to start with error: RuntimeFault.summary NKP1 not found key provider NKP1 not found"
Error the vmir.log
vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary vmir Error <0000>: Failed to create VM
Oorzaak
The root cause is VMware related.
Oplossing
The ESX host must be removed and readded to the cluster, and the Encryption settings must be changed.
Work with VMware Support, if required.
Work with VMware Support, if required.
Extra informatie
https://communities.vmware.com/t5/VMware-vSphere-Discussions/Virtual-TPM-error/td-p/2872159
Getroffen producten
Data Protection, Data Backup & Protection Software, Avamar, Avamar Client for VMwareArtikeleigenschappen
Artikelnummer: 000213173
Artikeltype: Solution
Laatst aangepast: 23 okt. 2024
Versie: 3
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