How to Collect Logs for Absolute

This article describes how to collect logs for Absolute. It is highly recommended to collect logs for Absolute before troubleshooting or contacting Dell Data Security ProSupport. For more information, reference Dell Data Security International Support Phone Numbers.

Affected Products:

• Absolute

Affected Operating Systems:

• Windows

Install Logs and Agent Logs may be manually captured when troubleshooting Absolute. Select the appropriate section below for the steps to gather logs.

Install Logs

1. Right-click the Windows start menu and then click Run.
   
2. In the Run UI, type %temp% and then click OK.
   
   Note: %temp% is the Windows variable for C:\Users\<USERNAME>\AppData\Local\Temp.
3. Capture the MSI logs named MSIXXXXX.LOG.
   
   Note: The XXXXX is randomly generated letters and numbers.

Agent Logs

1. Right-click the Windows start menu and then click Run.
   
2. In the Run UI, type %programdata%\ctes and then click OK.
   
   Note: %programdata% is the Windows variable for the programdata directory.
3. Right-click the logs folder, select Send to, and then click Compressed (zipped) folder.
   

To contact support, reference Dell Data Security International Support Phone Numbers.
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