Data Domain: "ERROR: MSG-NFS-00005: Failed to do a filecopy, err = 2"
Summary: A Data Domain ASUP may report "ERROR: MSG-NFS-00005: Failed to do a filecopy, err = 2." This article explains what this error reports and how to address it.
Symptoms
Daily ASUPs may include a summary of errors near the top. This summary could show one or more of the folllowing:
ERROR: MSG-NFS-00005: Failed to do a filecopy, err = 2.
That error indicates that a particular filecopy operation has failed and returned error code 2. The filecopy operation is issued when replicating backups between Data Domains through the backup application BOOST libraries.
If the customer checks the FS logs on the Data Domain that logged the error (the "ddfs.info" log file, or older rotated copies that may exist), the following may be found around the date for the error:
01/19 17:01:54.578 (tid 0x7ff55d90aaf0): filecopy ctx 547: server abandoned file: /data/col1/xxx-r_dev01/active/af662d48-00000006-1b7f20f5-587f20f5-64e60021-28d68730: No such file or directory 01/19 17:01:58.287 (tid 0x7ffea5b0c550): filecopy ctx 548: server abandoned file: /data/col1/xxx-r_dev01/active/87e5314d-00000006-7c7f3d55-587f3d55-67850021-28d68730: No such file or directory 01/19 17:01:58.419 (tid 0x7ffea5b0c550): filecopy ctx 545: server abandoned file: /data/col1/xxx-r_dev01/active/77c5a266-00000006-157f1331-587f1331-63ec0021-28d68730: No such file or directory 01/19 17:02:01.206 (tid 0x7ffea5cffdb0): filecopy ctx 541: file /data/col1/xxx-r_dev01/active/49b4cea8-00000006-b27ea2d6-587ea2d6-4b4f0021-28d68730 setting file size to 3999391092 01/19 17:02:01.206 (tid 0x7ffea5cffdb0): INFO: FM fm_dm1_attr_cache_refresh:404 - Get attributes for 2f5dc3:0:2f92bf:0:1e30d3b6:57681f66:0 failed with 2 01/19 17:02:01.206 (tid 0x7ffea5cffdb0): INFO: FM fms_set_size:1331 - Locking inode failed for 2f5dc3:0:2f92bf:0:1e30d3b6:57681f66:0, errno=5057 01/19 17:02:01.206 (tid 0x7ffea5cffdb0): INFO: FM fm_dm1_attr_cache_refresh:404 - Get attributes for 2f5dc3:0:2f92bf:0:1e30d3b6:57681f66:0 failed with 2 01/19 17:02:01.206 (tid 0x7ffea5cffdb0): WARNING: FM fms_close_common:713 - File 2f5dc3:0:2f92bf:0:1e30d3b6:57681f66:0 not found. Closing open structures...
Cause
This error occurs when a filecopy operation is aborted before completion. The customer or the backup application may abort the process while a backup clone to a remote Data Domain is in progress.
Resolution
If there is evidence that the customer or the backup application aborted the clones around the time the error was logged, the errors can be safely ignored. No side effects will exist, as the clone was aborted and the event is properly logged in the application. The application will retry later if configured to do so.