.NET Framework Failure on Prerequisite Check During Dell Security Management Server Install or Upgrade

Affected Products:

• Dell Security Management Server
• Dell Data Protection | Enterprise Edition Server

Note:

• If Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) is already installed and .NET Framework is upgraded through Windows Updates, there are no known issues.
• If Upgrading or Installing Dell Data Protection | Enterprise Edition Server v9.7 or earlier, a Prerequisite Detection Error occurs, indicating that .NET 4.5 or .NET 4.5.2 is not properly installed:

Figure 1: (English Only) Prerequisite Detection Error

Not Applicable

To resolve the incompatibility, remove .NET updates before upgrading or installing Dell Security Management Server.

• NET Framework 4.6.1 location depends on the operating system version:
  • On Windows Server 2008 R2 SP1: Under Programs and Features in Control Panel, you see the Microsoft .NET Framework 4.6.1.
  • Windows Server 2012 R2: Under Installed Updates in Control Panel, .NET 4.7 is listed as Update for Microsoft Windows (KB3102467).
  • Windows Server 2016: Under Installed Updates in Control Panel, .NET 4.7 is listed as Update for Microsoft Windows (KB3102495).
• NET Framework 4.6.2 location depends on the operating system version:
  • On Windows Server 2008 R2 SP1: Under Programs and Features in Control Panel, you see the Microsoft .NET Framework 4.6.2.
  • Windows Server 2012 R2: Under Installed Updates in Control Panel, .NET 4.7 is listed as Update for Microsoft Windows (KB3151864).
  • Windows Server 2016 has .NET v4.6.2 installed by default.
• NET Framework 4.7.0 location depends on the operating system version:
  • Windows Server 2008 R2, Windows Server 2012 R2, and Windows Server 2016 contain various knowledge base articles that could be tied to .NET 4.7.0. To identify these installed knowledge base articles, reference https://devblogs.microsoft.com/dotnet/microsoft-net-framework-4-7-is-available-on-windows-update-wsus-and-mu-catalog/ .
  • Windows Server 2019 has .NET v4.7.0 installed by default.
• NET Framework 4.7.1 location depends on the operating system version:
  • Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016, and Windows Server 2019 contain various knowledge base articles that could be tied to .NET 4.7.1. To identify these installed knowledge base articles, reference https://devblogs.microsoft.com/dotnet/net-framework-4-7-1-is-available-on-windows-update-wsus-and-mu-catalog/ .
• NET Framework 4.7.2 location depends on the operating system version:
  • Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016, and Windows Server 2019 contain various knowledge base articles that could be tied to .NET 4.7.2. To identify these installed knowledge base articles, reference https://devblogs.microsoft.com/dotnet/net-framework-4-7-2-is-available-on-windows-update-wsus-and-mu-catalog/ .
• NET Framework 4.8.0 location depends on the operating system version:
  • Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016, and Windows Server 2019 contain various knowledge base articles that could be tied to .NET 4.8.0. To identify these installed knowledge base articles, reference https://devblogs.microsoft.com/dotnet/net-framework-4-8-is-available-on-windows-update-wsus-and-mu-catalog/ .

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.